Employee Benefits Account Manager (Hybrid)

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. Back To Openings Employee Benefits Account Manager (Hybrid) Department: Life & Health Location: Buffalo, NY START YOUR APPLICATION About Sheridan, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele�from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry. Position Overview: The Associate Account Manager, Employee Benefits plays a key role in supporting a growing book of small group clients by delivering efficient, consistent service across renewals and day-to-day client needs. This role contributes to improving workflows and helping implement structure within a team that is actively evolving its processes. The position is ideal for someone early in their career�or transitioning into the industry�who is highly organized, adaptable, and eager to learn in a fast-paced environment. Work Arrangement: This is a full-time hybrid position reporting to our office in Buffalo, NY. Professional Responsibilities: Supports a high-volume book of small group clients, including renewals, eligibility updates, and routine service requests Coordinates and distributes renewal communications, including recommendations and required documentation Responds to client inquiries and service-related issues in a timely and professional manner Assists with remarketing efforts and carrier communication as needed Maintains accurate client records and documentation within internal systems Collaborates with team members to ensure consistent service delivery and support evolving workflows Contributes to the development and implementation of processes and procedures as operations modernize Builds foundational knowledge of employee benefits and insurance through hands-on training and team support Qualifications and Requirements: Bachelor�s Degree 0�3 years of professional experience in a client service, administrative, HR, or related role Strong organizational skills with the ability to manage multiple priorities Effective written and verbal communication skills Comfortable working in a fast-paced environment with evolving processes Demonstrates adaptability, initiative, and a willingness to learn Proficiency in Microsoft Office (Outlook, Word, Excel) Prior experience with employee benefits, HR, or insurance is a plus, but not required Authorized to work in the U.S. without sponsorship Must be able to obtain Life and Health Insurance license within 60 days of hire (company-sponsored and supported) About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot�s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy...