Usher | Part-Time | CFG Bank Arena

Welcome page Returning Candidate? Log back in! Usher | Part-Time | CFG Bank Arena Location US-MD-Baltimore Job Post Information* : Posted Date 1 week ago(7/14/2026 9:12 AM) Job ID 2026-33183 Location Name CFG Bank Arena Category Guest Services Type Regular Part-Time Location : Location US-MD-Baltimore Job Post Information* : External Company Name Oak View Group Job Post Information* : External Company URL https://www.oakviewgroup.com/ Location : Postal Code 21201 Location : Address 201 W Baltimore St Job Post Information* : Post End Date 10/16/2026 Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.  Position Summary An Usher is a vital member of the Arena staff as they are involved in direct contact with the public, providing an exceptional level of world-class customer service.  As a representative of CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit.  An usher provides top notch customer service while interacting with every guest.  Our ushers are essential in creating a safe and memorable experience for all guests at CFG Bank Arena.  This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and create lasting experiences and memories. This role pays an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until October 16, 2026. About the Venue 4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 202511th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025 CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. Responsibilities Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.Identify opportunities to create memorable experiences for guestsPerform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms and other arena areas.Respond to and/or escalate guest complaints, concerns, and compliments.Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.Assist with crowd management and seating discrepancies, while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.Reports any suspicious activity to supervisors and/or management.Monitor assigned areas for guest or building issues.Have knowledge of arena layout, emergency exit, policies and regulations, while understanding, retaining, and...