AREAS OF RESPONSIBILITY:
Participates in the development of business strategies for security whichare aligned with the overall objectives of the hotel
Develops andimplements business strategies for department
Monitors statusregularly and adjusts strategies as appropriate
Develops the annual budget in conjunction with the Controller and General Manager Develops and implements sound security and safetypractices for the hotel
Recruits, selects and trains employees in safety andsecurity practices
Communicates safetyand security practices to all hotelemployees
Schedules TeamMember in accordance with forecasted occupancy and functions
Develops and maintains a good working relationship with localfire, police and government agencies
Ensures that Team Member patrols hotel on a regular basis and documents activities in accordance with security and safety standards
Improves safetyand security at the hotelby communicating hazardswith department headsand taking corrective actions
Develops and coordinates a Safety Teamas required by Hilton Hotel
Monitors and checks all life-safety equipment in conjunction with the engineering department Directs the investigation andresolution of customer and employee injuries, crimes and/or emergencies
Ensures thatinvestigations are handled in accordance withpolicies.
Recommends corrective actions
Develops andimplements procedures for handling issues
Develops andimplements hotel specific emergency procedures including evacuation Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Provides employees with the orientation and training neededto understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counselling as needed to achieve performance objectives and reachtheir fullest potential
Providing employees with the training and resources they need to maximize employee engagement and teamwork
Communicates and reinforces the Hotel andDepartments vision
Ensures that employees provide genuine hospitality and teamwork on an ongoingbasis
Uses teamwork to support guestsand employees
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Provides employees with the tools, training and environment theyneed to deliverand teamwork