Technical Project Manager

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and ambitious Technical Project Manager to manage complex, technical CRM programmes and projects, the day-to-day relationships with project stakeholders, both internally and client-side.

Location: UK (Bristol)

Requirements

• 5+ years of project management experience in a CRM or digital marketing agency
• Hands-on experience with CRM platforms such as Braze or Salesforce
• A solid understanding of how data moves between CDPs, such as Tealium, and CRM platforms, and what that means for segmentation and personalisation
• The ability to project manage data-driven strategies informed by market and competitive insight
• A forensic attention to detail 
• Strong client communication skills and the confidence to lead senior stakeholder conversations 

Responsibilities

We're looking for someone with agency or in-house experience leading the delivery of complex CRM programmes & projects, from brief through to deployment. The ideal candidate will be comfortable coordinating cross-functional teams and liaising directly with clients. We need someone who is confident getting under the skin of the technology - including how data flows between CRM platforms and CDPs to power personalisation and segmentation. 

• Working with the client services / delivery team and be actively involved in all aspects of the work and ensure work is progressing as planned.
• Creating a scope of work - requirement management, preparation and maintenance of business cases, and evaluation of alternative methods to learn from the past to improve delivery; project scope control, baseline change management
• Developing and managing the project plan and working with discipline leads and project teams to execute strategies and estimating for project activities, including how they can be quality assessed
• Managing schedules, budgets (if applicable), assets, and overall project organisation ensures requirements and project deliverables dates are communicated, understood, and executed
• Effectively and efficiently planning and prioritising all deliverables and resources working across the project(s) based on the scope of work and project goals
• Communicating and documenting project status
• Actively monitoring project risks, and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
• Managing multiple projects/tasks simultaneously
• Interacting and collaborating knowledgeably with clients and partners
• Consistently managing client expectations, ensuring delivery of the highest quality service, and soliciting and acting on client feedback

Why Bond?

Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.