Infrastructure & Systems Engineer

Infrastructure & Systems Engineer

Location: US Office

Reports to: Global Systems Manager

The Opportunity: This is your chance to become the technical "boots on the ground" for a global operation. Acting as the primary tactical counterpart to the Global Systems Manager, you will turn high-level infrastructure plans into reality. In this role, you aren’t just a ticket-closer; you are the hands-on expert ensuring our international sites are connected, compliant, and operational.

Core Responsibilities

• Technical Escalation Lead: Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non-routine hardware or software issue, you are the problem solver who steps in to fix it.
• Infrastructure Execution: Get hands-on with the physical layer. You will support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
• Systems & Virtualization Support: Maintain the health of our virtual environment. You will support the lifecycle of Virtual Machines (VMs) and ensure our Hyper-V platforms are running smoothly.
• Telephony & Comms: Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
• Global Field Projects (International Travel): Be the face of IT on the ground. You will travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
• Operational Continuity: Execute critical system maintenance to ensure zero business disruption. (Note: This occasionally requires flexible hours during off-peak windows).
• Asset Coordination: Work with the Manager to track global hardware lifecycles. You will help maintain the pristine documentation and organization of our server room environments.

Skills & Experience

• Technical Background: 3–5 years of hands-on experience in an infrastructure or hardware support role.
• Core Tech: Practical experience with Hypervisors, Virtual Machines, and server hardware is essential.
• Networking: A solid understanding of physical network troubleshooting and rack management.
• Travel Ready: The role involves project-based travel to global sites. While you may be US-based for extended periods, you must be ready to travel for concurrent deployments or hardware refreshes when the project cycle demands it. Up to 10% Travel.
• Flexibility: Comfortable working non-standard hours when necessary to match global time zones.

Who We Are Looking For

• A "Number Two" Mindset: You can take a plan developed by management and execute it independently with precision.
• Problem Solving: You have a high "learning aptitude" and can figure out unfamiliar hardware or complex issues without constant supervision.
• Initiative: You are self-motivated and stay productive even when your manager is remote or traveling.
• Communication: You provide clear updates to ensure management always knows the status of a project, no matter where you are in the world.