Strategic Analytics and Operations Manager

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Strategic Analytics and Operations Manager Bengaluru, Karnataka, India Business Intelligence and Planning Ref ID: JR-019284 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryAs a Manager in our AI Experiences Strategy & Operations team, you will be a leader directly contributing to Palo Alto Networks' overall strategy and success. You will join a dedicated case team, working with senior leaders to analyze and solve complex, high-priority business problems. Your work will be highly visible and instrumental in shaping the strategic direction of our company, driving efficiency, and accelerating our execution.Key ResponsibilitiesTransformation & Efficiency:Own the transformation execution cadence and drive cross-functional initiatives to significantly improve Global Customer Support efficiency.Strategic Planning: Lead workforce planning and implement balanced scorecard improvements to track operational maturity and strategic goals.Quality Improvement: Drive the Service Delivery Partner (SDP) case insourcing strategy, bringing customer support cases currently solved by external contractors in-house to elevate resolution quality.Complex Problem Solving:Structure complex business problems, develop hypotheses, and drive analysis to deliver actionable recommendations to senior leadership.Cross-Functional Collaboration: Proactively collaborate with cross-functional stakeholders to gather information, test hypotheses, and co-create deliverables that accelerate execution.Executive Advisory:Develop and present high-quality, executive-level recommendations and deliverables to influence strategic decisions.Business Planning: Support the annual strategic and business planning processes, helping to build and enhance strategic capabilities across the organization.Change Management: Drive organizational change by managing projects from strategy development through to execution, adapting to various...