Client Success Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Client Success ManagerFull-timeCompany DescriptionAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you! Who we are:Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.Job DescriptionAt Flywire, we’re transforming the way travel businesses manage and optimise global payments. We are looking for a commercially minded, relationship driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.This role is ideal for someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast paced, high growth environment.The Client Success Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire’s solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base.What You’ll DoBuild and maintain strong relationships with existing Travel clients across EMEAManage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnershipDevelop account plans focused on retention, client engagement and commercial growth opportunitiesIdentify upsell and expansion opportunities within existing client groupsPartner with clients to understand their business goals, operational challenges and payment needsAct as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilitiesProvide clients with reporting, analytics and strategic recommendations to support performance and adoptionWork cross functionally with Sales, Product, Support and Implementation teams to deliver a strong client experienceSupport onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisationGather and communicate client feedback to help inform internal teams and support continuous improvementLead and manage multiple client initiatives simultaneously in a fast paced and highly collaborative environmentQualificationsWhat We’re Looking For5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial roleStrong experience managing and growing existing client relationshipsProven ability to identify commercial opportunities and drive account growth within an existing portfolioExperience working with strategic or complex client accountsExcellent relationship building and communication skills with the ability to engage credibly with senior stakeholdersStrong organisational, analytical and planning skillsComfortable working cross functionally across multiple teams and prioritiesPayments, fintech or travel industry experience is highly preferredFluent in English plus Spanish and / or Italian is highly...