Exceptional Hospitality Starts with You
This is your chance to be part of an in-house and remote Commercial Services team that propels Hilton's sales. As a Tulum-based Assistant Director of Sales – Tulum Complex & Portfolio Groups, MICE & Leisure, reporting to the Managing Director of Sales – Mexico Resorts, you will support a critical area of Hilton's commercial engine and contribute directly to the growth and profitability of Hilton's Mexico Resorts portfolio.
In this role, you will serve as the commercial leader for Hilton Tulum Riviera Maya All-Inclusive , with balanced accountability across both Groups/MICE and Leisure segments, while acting as the portfolio lead for Groups, MICE and Leisure business opportunities throughout Mexico and Latin America across Hilton Cancun All-Inclusive Resort, Waldorf Astoria Riviera Maya, Hilton Tulum Riviera Maya, Conrad Tulum Riviera Maya and Hilton Vallarta Riviera All-Inclusive Resort.
You will be responsible for developing and executing sales strategies designed to maximize revenue, room nights, ADR, market share and customer acquisition across all managed segments — Groups, MICE, Tour Operator/Wholesale, Travel Agency/Consortia and direct Leisure — while ensuring alignment between property-level execution and portfolio commercial objectives.
Here's what you'll do during a typical day:
Customer and Account Management :Develop and maintain strategic relationships with corporate accounts, meeting planners, incentive houses, destination management companies, tour operators, wholesalers, travel advisors, consortia, third-party intermediaries, national accounts, government organizations and industry associations.
Portfolio Groups & MICE Leadership : Serve as the portfolio lead for Groups and MICE business opportunities throughout Mexico and Latin America across Hilton Cancun, Waldorf Astoria Riviera Maya, Hilton Tulum, Conrad Tulum and Hilton Vallarta Riviera. Develop annual Group and MICE business plans, sales strategies and action plans designed to achieve or exceed established revenue, ADR and room night objectives.
Portfolio Groups & MICE Leadership :Serve as the portfolio lead for Groups and MICE business opportunities throughout Mexico and Latin America across Hilton Cancun, Waldorf Astoria Riviera Maya, Hilton Tulum, Conrad Tulum and Hilton Vallarta Riviera, Develop annual Group and MICE business plans, sales strategies and action plans designed to achieve or exceed established revenue, ADR and room night objectives
Portfolio Leisure Leadership: Serve as the portfolio lead for Leisure business opportunities throughout Mexico and Latin America across the five Mexico Resorts, encompassing tour operator/wholesale, travel agency, consortia and direct leisure channels. Develop annual Leisure business plans, sales strategies and action plans designed to achieve or exceed established revenue, ADR and room night objectives.
Revenue Management & Forecasting :
Partner with Revenue Management teams to review pace, pickup, booking trends and market performance across Group and Leisure segments.
Analyze segment contribution and business mix opportunities, balancing Group and Leisure demand to optimize total revenue.
Participate in forecast reviews and budget planning processes
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.