Role responsibilities
The Senior Support Operations Manager will lead the rhythm of business for the Support leadership, extracting insights from data to inform strategy and operational decisions. They will also drive the strategy for key initiatives and own the planning and forecasting for the Support organization.
Requirements
Candidates should have over 5 years of experience in a customer-facing operational role, with proven experience in leading impactful changes and managing budgets. They must demonstrate the ability to turn data into actionable recommendations and effectively navigate ambiguous problems.
Key skills
Support Operations, Customer Experience, Data Analysis, Process Redesign, AI Integration, Budget Management, Capacity Modeling, Performance Management, Cross-Functional Collaboration, Customer Lifecycle Intelligence, Technology Adoption, Strategic Planning, Forecasting, Dashboard Creation, Communication, Trust Building
Keywords
Support Operations, Customer Experience, Data Analysis, Process Redesign, AI Integration, Budget Management, Capacity Modeling, Performance Management, Cross-Functional Collaboration, Customer Lifecycle Intelligence, Technology Adoption, Strategic Planning, Forecasting, Dashboard Creation, Communication, Trust Building, Intercom, Zendesk, Gainsight, Salesforce, Jira