Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Docusign Renewal Manager is a high-impact individual contributor responsible for owning and executing a portfolio of renewal contracts within an assigned territory. This role plays a critical part in reducing financial attrition, securing favorable commercial outcomes, identifying growth opportunities, and strengthening long-term customer partnerships. The ideal candidate is an experienced professional with a strong understanding of SaaS renewals and subscription contracting. They are skilled at navigating customer conversations, managing competing priorities, and resolving a wide range of issues through sound judgment and cross-functional collaboration. Renewal Managers help maximize financial outcomes for Docusign while ensuring a positive customer experience throughout the renewal lifecycle.
This position is an individual contributor role reporting to the Senior Manager, Account Management International.
Responsibility
Own and execute a high volume of renewal opportunities within an assigned territory
Develop and implement win-win negotiation strategies that preserve and grow contract value while maintaining customer trust
Partner with the broader account team to identify expansion opportunities at the time of renewal
Maintain an accurate rolling forecast for assigned renewals and proactively communicate risk to relevant internal stakeholders
Collaborate cross-functionally with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to develop effective renewal strategies
Analyze customer data, account history, and usage trends to evaluate renewal health and identify potential risk or opportunity
Manage issues of diverse scope, using data and sound judgment to determine appropriate actions and next steps
Prioritize effectively across a portfolio of renewals to drive the best commercial and customer outcomes
Follow best practices across all internal processes, including opportunity management, quote accuracy, CRM hygiene, forecasting, and data quality
Achieve financial and strategic targets related to revenue, bookings, and billings
Provide insights to the business that help improve renewal strategies, processes, and future outcomes
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
3+ years of experience in Renewal Management, Account Management, Customer Success, or a related customer-facing commercial role
Experience managing contracts and driving renewals to completion on time
Experience leading persuasive value-based conversations with customer stakeholders, including executive-level contacts
Experience managing the end-to-end renewal cycle and coordinating internal resources as needed
Experience in a quota-carrying sales or commercial role with a track record of success
Fluent in written and spoken English
Preferred
Bachelor’s degree
Strong process management skills and financial acumen
Ability to adapt quickly in a fast-paced environment with shifting priorities
Strong sense of urgency, organization, and prioritization
Experience working in a SaaS or subscription-based business model
Strong negotiation and communication skills
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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