NOC Administrator

BENEFITS: Competitive benefits package including health insurance, paid time off, and retirement plan options.

JOB DESCRIPTION: Progressive Communications is seeking a full-time NOC Administrator to support daily operations in our Network Operations Center (NOC) in Macon, Georgia. This role is ideal for a customer-focused IT or network support professional with experience in help desk, NOC, systems administration, and network monitoring environments. The NOC Administrator will coordinate customer communications, monitor customer networks, troubleshoot support requests, maintain documentation, and assist senior engineers with issue resolution across VoIP, wireless, routing, switching, and related technology services.

KEY RESPONSIBILITIES:

• Serve as a primary point of contact for customer support requests and Network Operations Center activity
• Communicate professionally with customers by phone, email, and ticketing systems, providing timely updates on support requests and network issues
• Troubleshoot and resolve client network support requests remotely; escalate complex issues to senior engineers or appropriate resources as needed
• Monitor customer networks, alerts, and service activity to identify issues, coordinate response, and support timely resolution
• Assist with tracking, organization, and inventory of customer hardware, software, and network resources
• Create, maintain, and update technical and non-technical documentation for customers, systems, procedures, support activity, and issue resolution
• Support after-hours, overtime, weekend, or on-call coverage when required to meet customer and business needs

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required
• 5+ years of experience in a technical help desk, NOC, IT support, network support, or systems administration environment preferred
• Strong customer service and communication skills, including experience supporting customers by phone, email, and ticketing system
• Ability to identify, prioritize, document, and resolve IT, network, and customer support issues
• Organized, detail-oriented, and proactive in monitoring, maintenance, documentation, and problem prevention
• Professional, dependable, and able to work collaboratively with customers, engineers, and internal teams
• Working knowledge of Microsoft operating systems and applications for servers, desktops, and laptops
• Experience with Microsoft 365 / Office 365 administration and Google Admin
• Experience with VoIP, wireless networking, routing, switching, and general network operations preferred
• Extreme Networks or Cisco certification is a plus

WHY JOIN PROGRESSIVE COMMUNICATIONS:

• This position offers the opportunity to work with a broad range of network, voice, wireless, and customer technology environments while collaborating with experienced engineers and support teams.
• The role is well suited for candidates who enjoy troubleshooting, customer communication, documentation, and hands-on exposure to network operations in a fast-paced support environment.

WORK REQUIREMENTS:

• Full-time, in-person position based at the Macon, Georgia Network Operations Center
• Primary schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with on-call availability as required
• Carry and monitor a company phone and remain responsive during scheduled and approved on-call periods
• Occasional after-hours, overtime, or weekend support may be required based on customer and business needs