This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Assistente de Atendimento ao Cliente based in Brazil.
This is a customer-facing support role focused on delivering a high-quality, empathetic, and efficient service experience across multiple communication channels.
You will act as the main point of contact for clients, helping them resolve questions, requests, and issues while ensuring clarity, speed, and a positive experience at every interaction.
The role plays an important part in ensuring customer satisfaction by connecting users to the right internal teams and following through on resolutions.
You will work in a structured, fast-paced environment with defined processes, quality metrics, and continuous improvement practices.
This position requires strong communication skills, emotional intelligence, and a proactive mindset to handle diverse customer situations.
It is ideal for professionals who enjoy helping people and contributing directly to service excellence in a mission-driven organization.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Assistente de Atendimento ao Cliente based in Brazil.
This is a customer-facing support role focused on delivering a high-quality, empathetic, and efficient service experience across multiple communication channels.
You will act as the main point of contact for clients, helping them resolve questions, requests, and issues while ensuring clarity, speed, and a positive experience at every interaction.
The role plays an important part in ensuring customer satisfaction by connecting users to the right internal teams and following through on resolutions.
You will work in a structured, fast-paced environment with defined processes, quality metrics, and continuous improvement practices.
This position requires strong communication skills, emotional intelligence, and a proactive mindset to handle diverse customer situations.
It is ideal for professionals who enjoy helping people and contributing directly to service excellence in a mission-driven organization.
Accountabilities:
- Provide customer support through multiple channels, including chat, phone, and email, ensuring clear, empathetic, and efficient communication.
- Register, track, and manage customer requests, complaints, questions, and appointments, ensuring proper follow-up until resolution.
- Troubleshoot and resolve customer issues within established processes, escalating cases to specialized teams when necessary.
- Ensure all interactions meet quality, productivity, and service level standards defined by the organization.
- Collaborate with internal departments to route and monitor requests, ensuring timely and complete resolution of customer needs.
- Contribute to continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.
- High school diploma completed (mandatory).
- Strong communication skills with the ability to interact clearly and respectfully with customers across different channels.
- Proactive, responsible, and solution-oriented mindset with a strong sense of accountability.
- Ability to work well in a team-oriented, fast-paced environment with high service demands.
- Good organizational skills and attention to detail when handling multiple customer requests simultaneously.
- Positive attitude, resilience, and willingness to learn and adapt to new processes and tools.
- Health and dental insurance plans
- 24/7 digital healthcare support (telemedicine and multidisciplinary care)
- Meal or food allowance
- Gym and wellness benefits (e.g., Wellhub)
- Childcare assistance
- Pet assistance program
- Life insurance coverage
- Birthday day off and additional family-related leave benefits
- Home office support and flexible remote work structure (based on schedule)
- Employee wellbeing and mental health support programs