Commercial Lines Account Manager (Hybrid)

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. Back To Openings Commercial Lines Account Manager (Hybrid) Department: CL - Small Commercial Location: North Easton, MA START YOUR APPLICATION About Morse Insurance Agency, a Division of Patriot Growth Insurance Services: Founded in 1950, Morse Insurance has proudly served the insurance needs of individuals, families, and businesses throughout Southeastern Massachusetts for over seven decades. We�re committed to delivering trusted, personalized insurance solutions built on long-standing relationships and local expertise. Morse takes a consultative approach with every client, investing the time to understand their unique circumstances and deliver comprehensive coverage tailored to their specific needs. Our experienced team partners with a broad network of local, regional, and national insurance carriers to provide reliable, competitive, and well-crafted coverage options. At Morse, we combine deep industry knowledge with a community-focused mindset, making us a trusted insurance resource right here in Southeastern Massachusetts. Position Overview: We are seeking a dedicated and detail-oriented Commercial Lines Account Manager to join our team. This role is responsible for managing a portfolio of commercial insurance accounts by delivering proactive client service, supporting renewals and new business activity, and providing strategic coverage recommendations to meet client needs. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering exceptional client service while supporting account retention and growth. Work Location: This is a hybrid position reporting to our North Easton, MA office. Professional Responsibilities: Deliver responsive, high-quality service while serving as a primary point of contact for commercial clients, addressing policy inquiries, service requests, renewals, and coverage questions. Manage and service commercial lines accounts, including quoting new business, marketing coverage, and remarketing accounts with multiple carrier partners. Review and analyze client accounts to identify coverage gaps, cost-saving opportunities, and risk management solutions that align with client needs. Prepare submissions, gather underwriting information, and negotiate with carriers to secure competitive terms, pricing, and coverage options. Support Producers with new business opportunities and renewal strategies while collaborating with internal teams to achieve retention and growth objectives. Develop and maintain strong professional relationships with clients, carrier representatives, and internal stakeholders to support exceptional service and long-term account success. Maintain accurate and timely documentation within the agency management system, ensuring policy information, communications, and account activity remain current. Assist clients with policy changes, endorsements, certificates, billing inquiries, and related account servicing needs in a timely and professional manner. Collaborate with team members to support workflow efficiency, operational excellence, and a seamless client experience. Stay informed on industry trends, insurance products, carrier requirements, and regulatory updates through ongoing professional development. Qualifications and Requirements: 3+ years of experience in commercial lines insurance or a related account management role required. Active Massachusetts Property & Casualty insurance license required. Experience working with commercial insurance products, coverages, underwriting practices, and carrier marketing processes preferred. Proficiency with agency management systems (such as AMS360) and Microsoft Office Suite required. Bachelor�s degree preferred; High School Diploma or equivalent...