Inside Sales Analyst

Key responsibilities and accountabilities:

• Inside Sales
• Quotation Management
  • Receive in person and telephone requests for price quotations
  • Provide customers with immediate price quotations on price book items
  • Prepare price quotation forms in a timely manner for items not contained in the price book
• Purchase Order Management
  • Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
  • Check customers’ credit statuses with credit department when rush orders are received
  • Provide follow up assistance and information regarding orders, including:
    • Tracing the status of orders
    • Providing customers with any pertinent information relating to orders
    • Answering any questions with regard to customers’ orders
    • Coordinating with manufacturers to locate requested items and to meet customers’ delivery requirements
    • Communicating pertinent information to appropriate personnel in other departments
  • Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes
• Customer Service/Relationship Management
  • Achieve and maintain professional and positive rapport with customers by providing the best possible service
  • Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
  • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
  • Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
    • Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills
    • Follow up to ensure that appropriate actions are taken to resolve customer issues
    • Refer unresolved customer grievances to Branch Manager or appropriate supervisor
  • Provides accounting department with paperwork necessary for credits or debits to be issued, including original purchase orders, copies of invoices, and return goods memo
  • Act professionally and ethically
• Branch and Sales Support
  • Supports the efforts of outside Sales Account Managers, Branch Managers, and customers according to branch area.
  • Performs counter and branch functions on a fill in basis, as necessary
• AER Support
  • Manage the relationship and liaise between AER team and the branch staff
• Professional Knowledge and Development
  • Maintain current knowledge of ABCO’s:
    • Product lines
    • Prices
    • Delivery times
    • Drop ship items
    • Promotional/marketing programs
  • Participate in training and seminars as required
• SxE (Computer System) Utilization
  • Utilize SxE to:
    • Retrieve customer information
    • Obtain stock status information
    • Check purchase order status
    • Change/adjust existing purchase orders
  • Ensure that the proper codes are used for retrieving and inputting information
  • Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.