UX Research Strategist

Single PositionExplore a Career With UsView All JobsHybridUX Research StrategistTAMPA, Florida, United States of AmericaApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID26974909Date posted06/25/2026DepartmentTechnologyWe are seeking a highly motivated and experienced UX Research Strategist to join our Financial Crimes Platforms team. This pivotal role is not just about conducting research; it's about strategically influencing our product direction by uncovering deep user understanding and translating it into actionable insights.The ideal candidate thrives in a fast-paced, ambiguous environment, demonstrating a proactive and "scrappy" approach to generate quick hypotheses and insights. You will be instrumental in bridging the gap between user needs, product development, engineering capabilities, and business objectives. You will leverage your expertise to understand complex operational processes, drive strategic product decision-making, and champion user empathy across our enterprise solutions. This role requires close collaboration with design and a strong grasp of design systems to ensure research directly informs exceptional user experiences.Key Responsibilities:Strategic Research & Insight Generation:Proactively identify critical research questions and strategic opportunities within the Financial Crimes Platforms domain, often navigating ambiguous problem statements.Design and execute lean, agile research methodologies (e.g., rapid qualitative studies, ethnographic research, usability testing, surveys, data analysis) to generate timely hypotheses and actionable insights.Champion innovative approaches to gather user feedback and operational intelligence, demonstrating resourcefulness in leveraging available data and tools.Operational & Data-Driven Understanding:Gather, analyze, and synthesize necessary operational data to lay the foundational groundwork for understanding complex systems, workflows, and user behaviors.Develop comprehensive user flows, process maps, and user journey diagrams to articulate current states, identify pain points, and envision future-state solutions.Utilize these artifacts to support design decisions, facilitate product roadmap discussions, and drive consensus across cross-functional teams.Cross-Functional Collaboration & Influence:Act as a strategic partner to Product Management, Engineering, and Business stakeholders, embedding user understanding throughout the entire product lifecycle from discovery to delivery.Translate complex user behaviors, motivations, and pain points into clear, compelling narratives and strategic recommendations that resonate with diverse audiences.Actively contribute to product strategy and roadmap discussions, ensuring user needs and research insights are at the forefront of decision-making.Design Partnership & Advocacy:Work closely with Design teams to ensure research insights are seamlessly integrated into the design process and inform the evolution and application of our enterprise design systems.Provide recommendations based on user input, general observations, and a firm understanding of human behavior and empathy in advocating for users within complex workplace systems.Promote a user-centered culture and elevate the importance of design thinking across the organization.Thought Leadership:Provide thought leadership on best practices for product research, UX strategy, and user advocacy within a highly regulated and fast-paced financial technology environment.Qualifications:Education: Bachelor’s or Master's degree in Human-Computer Interaction (HCI), Cognitive Psychology, Sociology, Anthropology, Design, Product Management, or a related field.Minimum Experience:8-12+ years of progressive experience in UX Research, Product Strategy, or a similar role, with a strong portfolio demonstrating impactful work.Proven experience operating in a senior individual contributor or leadership capacity within an enterprise environment,...