Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• As a Senior IT business analyst, you will play an important role to further develop and roll-out the IT solution, ServiceMax (SMAX), used to support Repair Management processes of medical equipment installed in hospitals. You will be responsible for assessing, designing, and developing enhancements in conjunction with business stakeholders. Your main tasks and responsibilities include:
• Lead business requirement discussions. Gather, evaluate, and document business needs and requirements and translate these into functional specifications and business process maps for medium complex changes.
• Participate in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of Medtronic Global IT.
• Responsible to drive changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hypercare support.
• Coordinate development and support activities with external partners.
• Build up and maintain our knowledge repository.
• 3rd level support activities for SMAX related issues, which consists of analyzing and helping to resolve software related issues escalated by the support team and recommend solutions.
• Working in projects within an international, diverse, and challenging environment.

Required Knowledge and Experience:

• Bachelor’s or Master’s degree.
•  5 years of relevant experience in job offered or a similar role.
• Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player.
• Working in a methodical and detailed manner.
• Excellent communicative skills, especially in English.
• Ability to explain technical concepts in clear verbiage to non-technical stakeholders.
• Experience with using SMAX designer & Service flow manager or willing to specialize.
• Experience with configuring Installed products, Work Orders, Service Board in SMAX or willing to specialize.
• Strong background in SFDC administration and Sales Force Administrator certification.
• Experience with gathering, documenting and challenging business requirements.
• Previous Medtronic experience
• Experiences in following areas: understanding of APEX code, Webmethods, Agile and Waterfall way of working.
• Managing internal and external stakeholders in a global organization.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Portugal: 38,400.00 EUR - 57,600.00 EUR | 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).