Front Desk Agent (Arabic Speaker with CID Experience) - Hilton Abu Dhabi Yas Island

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. As a Front Desk Agent (Arabic Speaker with CID Experience), you will deliver warm, memorable guest experiences through seamless check-in and check-out services while ensuring accurate guest registration, record management, and compliance with all applicable hotel and regulatory requirements.

Here's what you'll do during a typical day:

Guest Registration & Documentation

• Collect and verify guest identification and travel documents.
• Ensure all guests are accurately registered during check-in, including accompanying guests where applicable.
• Verify guest information for completeness and accuracy.

Guest Information System Management 

• Accurately enter and maintain guest records within designated registration and compliance systems.
• Upload and update required documentation in a timely manner.

• Ensure guest information is processed in accordance with established procedures and operational requirements.

  Data Accuracy & Validation

• Maintain a high level of accuracy in all guest records, including personal and travel information.
• Review and resolve data discrepancies promptly.
• Ensure guest information remains complete, accurate, and up to date.

• Supportive Functions

   Cross-Department Coordination

• Collaborate closely with Front Office, Reservations, and Night Audit teams.

• Ensure all arrivals, including individual guests, groups, and walk-ins, are accurately recorded and processed.

   Compliance & Operational Support

• Assist with information requests, internal reviews, and compliance-related activities.
• Maintain organized records and supporting documentation.

• Support adherence to company policies, brand standards, and applicable operational requirements.

   Daily Reconciliation & Reporting

• Conduct daily reviews and reconciliation of guest registration records across hotel systems.
• Identify and resolve discrepancies or missing entries.

• Prepare daily operational and compliance reports as required.

   Confidentiality & Data Protection

• Safeguard guest information and maintain strict confidentiality.

• Handle personal data in accordance with company policies and applicable privacy standards.

  Specific Job Knowledge, Skills & Abilities

• Good command of spoken and written Arabic and English.
• Strong attention to detail, accuracy, and follow-through.
• Ability to perform assigned duties efficiently with minimal supervision.
• Diploma or Bachelor's Degree (Hospitality preferred).
• Experience with guest registration, compliance, or information management systems.
• Experience with ONQ PMS or similar hotel management systems.
• Strong organizational, time-management, and problem-solving skills.

• Ability to coordinate effectively across departments.

  Important Compliance Notes

• Adherence to guest registration and documentation procedures is essential to support operational excellence and compliance standards.
• Access to registration and guest information systems must be managed securely and responsibly at all times.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.