Director, Partner Operations

Careers at KiteworksCurrent openings Back Director, Partner OperationsSan Mateo, United States · Permanent · HybridOverviewApplicationAbout this job Apply Share job Director, Partner Operations About Kiteworks  Kiteworks empowers organizations by ensuring secure and compliant data exchanges across all channels, including email, file sharing, APIs, and A.I. Agents. To this end, we created a platform that delivers data governance, compliance, and protection to customers. The platform controls, monitors, and protects every data interaction between people, machines, and systems across user collaboration, automated workflows, and enterprise AI.  Job descriptionThis is an exciting opportunity to join a newly formed Strategic Partnerships organization at Kiteworks and own the operational engine behind the most strategic partnerships in the company. This role is for someone who is ready to build the structures, systems, and reporting that turn those partnerships into delivered integrations and new opportunities for Kiteworks. This is not a sales job. This is a Strategic Partnerships job to build solutions, a partner ecosystem, and new business opportunities. It is a role for someone who is ready to roll up their sleeves, anticipate the partnership and business needs before they land on the team, and move quickly.The Director, Partner Operations sits at the operational center of the Kiteworks Strategic Partnerships organization, enabling the business flow across Technology Partnerships, GSI Partnerships, Partner Architecture, Product Management, and the broader cross-functional teams (Marketing, Finance, Legal, Support, Customer Success, Renewals, Sales, and Channel Alliances). Reporting to the SVP, Strategic Partnerships and Strategy, this leader owns the operational backbone of the partner business: reporting and dashboards, partner program memberships, marketplace reporting and output visibility, integration lifecycle tracking, partner-related budget and investments, and the operational cadence that keeps the team moving.This person anticipates rather than reacts. They see the chess pieces moving and prepare before the need lands on the team. They are the point of contact when others are unavailable, the operator who keeps the data accurate and the reporting flowing, and the orchestrator who pulls the right teams together at the right moment.The current focus of the role is Kiteworks joining and maintaining membership in strategic partner programs (such as CrowdStrike, ServiceNow, Palo Alto Networks, AWS, Microsoft, Accenture, Deloitte, Leidos, and Booz Allen Hamilton) and operationalizing the strategic partnerships that are being built. When the Kiteworks partner program is updated and launched, this leader will own its operational rollout and ongoing administration.The ideal candidate is a balance of business, finance, technical, and operations: comfortable reading a contract and a budget, conversant in APIs and integration terminology, fluent in dashboards and reporting, and energized by the complexity of strategic partnerships that are building game-changing joint integrations for the Kiteworks business. This is a hybrid position based out of our San Mateo, CA office. Hybrid role This is a hybrid role based out of our San Mateo office. Employees are expected to be in office on Tuesday, Wednesday, and Thursday. What you'll doPartner program operationsOwn the operational lifecycle of Kiteworks' participation in strategic partner programs, including onboarding into new programs, maintaining membership requirements, tracking tier compliance, renewing memberships on time, and ensuring Kiteworks is in good standing across every program.Maintain and update partner program documentation, including program guides, FAQs, and benefit structures.Centralize program communications and ensure Kiteworks has clarity on partner program expectations, milestones, and resources, and that partners have clear visibility into Kiteworks' commitments in...