CO2 Field Service Technician
Overview
The CO₂ Field Service Technician provides hands-on technical support for installing, maintaining, and repairing automation and CO₂ equipment at customer sites. This role involves extensive travel and requires the ability to work independently while ensuring high-quality service delivery.
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.
Responsibilities
Service Support
- Carries out technical assignments to install, modify, and repair factory automation equipment at customer sites, with 100% weekly travel.
- Maintains a safe work environment and reports any issues that arise.
- Operates and programs machines, understanding all technical aspects and machine parameter functions.
- Prepares standard equipment documentation and reports, including service reports, expense reports, and others as directed.
- Provides customers with timely and accurate technical information in a positive and straightforward manner.
- Provides equipment operation and maintenance training to customers' employees and fellow field service technicians.
- Prepares and submits documentation for efficient invoicing.
- Maintains company property for safe operation and maximum life.
- Efficiently manages business expenses to maximize profitability.
- Performs routine maintenance on equipment and assists in establishing preventative maintenance schedules with customers and the service coordinator.
REQUIREMENTS
Problem-Solving and Know-How
- Associate degree in Laser, Electro, or Optics, or equivalent experience is required.
- Two or more years of related experience, including troubleshooting.
- Functional PC skills and proficiency with appropriate software required.
- Ability to use hand tools, meters, gauges, schematics, and jigs to adjust and maintain proper machine calibration and performance.
- Ability to travel extensively (95%), primarily within the United States, with the possibility of travel to Mexico, Canada, and Japan, always on short notice.
- Ability to work independently with little supervision.
- Strong attention to detail, with a demonstrated ability to meet deadlines and commitments.
- Strong diagnostic and technical aptitude, including knowledge of AC and DC electrical, mechanical, and optical systems.
- Commitment to the company's Core Values.
Communications
- Strong written and oral communication skills are required.
Qualifications
Benefits & Perks – What's In It For You
Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
- Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
- Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
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