Account Services Representative

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Account Services RepresentativeFull-timeBusiness Segment: Ad Sales Compensation: USD 55000 - USD 58000 - yearlyCompany DescriptionNBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Job DescriptionAs an Account Services Representative, you are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.Duties and ResponsibilitiesClient Service:Responsible for maintaining and monitoring all upfront and scatter deals in order management systemDevelop strong understanding of our products and capabilities to better develop solutions for advertisersServe as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedulesSupport and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelinesDeal Maintenance and Stewardship:Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clientsSteward deals through careful monitoring of deliveryOffer recap packages to clients as needed and as availableDevelop a strong working relationship with Commercial Operations guaranteeing a timely and precise order processCollaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executedIdentification and resolution of invoice discrepancies and adjustmentsQualificationsQualificationsBachelor's degree or equivalent experienceMust be able to work out of the offices in a hybrid capacity. Monday- Thursday onsite; Friday remote with the flexibility to adjust as business needs dictate.Must have unrestricted work authorization to work in the United States now and in the futureMust be 18 years or olderMust be willing and able to work overtime, as neededDesired Characteristics:Client Service and/or Account Management experience a plus.Must have strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)Additional Requirements:Hybrid: This position currently has a hybrid schedule, which requires contributing from the...