Senior Implementation Manager

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link: Privacy Policy Manage Preferences See all jobs Technical Solutions Senior Implementation Manager New York City Alloy is where you belong! Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.Check out our investors and read more about us here. About the team Implementation Managers (IMs) are the owners and leads of client implementations at Alloy. Acting as the primary point of contact from Sales handoff through go-live, IMs combine rigorous project management with a consultative approach to guide financial institutions, banks, and fintechs of all segments (enterprise, mid-market, etc) through one of the most critical phases of their lifecycle with Alloy. Our implementations are complex. Average timelines run 6–12 months, with enterprise and multi-phase engagements running longer. Clients are sophisticated, stakes are high, and the technical surface area is broad. Success in this role requires the ability to bring clarity and structure to ambiguous situations, earn trust with senior stakeholders, and keep multiple workstreams moving simultaneously, without losing sight of the bigger picture. This role sits within the Technical Solutions organization and works closely with Solutions Architects, Account Executives, Customer Success Managers, Technical Account Managers, and Product & Engineering. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three times a week. What you'll be doing Own client implementations end-to-end, driving clients to successful, on-time go-live across an average 4–12 month engagement cycle Build and maintain tailored project plans, keeping all stakeholders aligned on timelines, milestones, risks, and next steps Lead all client-facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow-through Partner with Solutions Architects to translate client use cases into best-practice implementations, taking on tactical work as appropriate Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing workstreams and resolving conflicts before they surface Conduct thorough discovery during Sales handoff to validate requirements and identify risks early Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward Maintain working knowledge of Alloy's platform to provide clients with product guidance and data provider enablement Keep project records current and accurate across Rocketlane and Salesforce Continuously identify opportunities to improve the implementation process and contribute to internal and client-facing documentation What it means to be successful in this role Time-to-Value (TTV): how quickly clients reach go-live Achievement of Outcomes: whether clients are genuinely receiving value...