Client Service Consultant | Retirement Investment Advisory Services

#LI-JSS #LI-Hybrid

Essential Functions and Primary Duties

• Serve as the primary contact for a specified number of corporate retirement plan clients, providing consulting and advisory solutions and being accountable for the delivery of exceptional client service.
• Consult with plan sponsors and retirement committees on matters related to fiduciary governance, plan design, plan compliance, vendor oversight, fees & expenses, participant engagement, and investment advisory (if licensed).
• Handle all day-to-day inquiries and service requests for assigned client base, responding to and resolving routine client questions or requests in a timely manner.
• Target 100% client retention.
• Proactively schedule, conduct, and lead client committee meetings (annually, semi-annually, or quarterly). 
  • Includes coordination with the strategic advisor, client committee, and vendors. 
  • Also includes the preparation and delivery of meeting materials and completion of post-meeting documentation and follow-up.
• Maintain regular communication between all parties (plan sponsor, committee members, recordkeeper, TPA, actuary, attorney, etc.) to strengthen client satisfaction and further deepen the client relationship.
• Coordinate with outside business partners as needed (recordkeepers, TPAs, investment managers) to manage client requests to successful completion.
• Maintain detailed notes/logs of client interactions and ensure all documentation is stored properly per firm protocols.
• Proactively address outstanding inquiries and develop possible solutions to alleviate future inquiries.
• Additional responsibilities as assigned by management.

 

Preferred Qualifications

• Bachelor’s degree 
• FINRA Series 65 license (or willingness to obtain within 6 months of employment) 

Minimum Qualifications

• High School Diploma or GED
• At least three years of professional, retirement plan investment advisory experience in a 401(k) and/or 403(b) environment
• Possesses comprehensive knowledge of industry and professional concepts, principles, practices and procedures
• Possesses comprehensive knowledge of pertinent laws, regulations and professional standards
• Proficient use of applicable technology
• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Microsoft TEAMS)
• Experience performing work that requires initiative and leadership skills
• Pursuing Qualified Pension Administrator (QPA), Qualified 401(K) Administrator (QKA) and/or Series 65 licensing as requested by organization
• Ability to anticipate and elicit customer needs
• Ability to self-learn and develop business and technical knowledge quickly
• Motivated team player with demonstrated interpersonal skills
• Comfortable working with quick turnaround times and deadlines
• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
• Ability to travel as necessary