Responsibilities
- Partner with customers to understand their unique business models and operational challenges, driving value through ERP system implementations and optimizations.
- Analyze company operations to identify inefficiencies, process gaps, and system limitations, providing strategic recommendations for optimization.
- Collaborate with cross-functional teams, including technical consultants, solution architects, and customer stakeholders, to ensure seamless ERP implementation and adoption.
- Facilitate customer onboarding by conducting training sessions, workshops, and knowledge transfer to key stakeholders.
- Identify opportunities for automation, system integrations, and process enhancements, ensuring scalability and compliance with industry regulations.
- Drive alignment between customer objectives and NetSuite capabilities, achieving consensus on recommended solutions.
Required Qualifications
- Experience in ERP system implementations and business process optimization, particularly in SaaS, or technology-driven business models.
- Strong knowledge of NetSuite modules or other ERP solutions (SAP, Oracle Cloud, Microsoft Dynamics 365, Workday, etc.), with expertise in finance, supply chain, or subscription models
- Experience with Brazilian Tax system and accounting.
- Expertise with BR localization for ERP
- A degree in Finance, Accounting, Business, or a related field, or equivalent experience in business operations roles.
- Strong analytical and problem-solving skills, with a strategic mindset for process improvement.
- Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.
- Proficiency in Portuguese and English (advanced level), with the ability to communicate effectively internally and participate in trainings.
- A passion for customer success, long-term relationship building, and process improvement.
- 5+ years of consulting, ERP implementation, or business process optimization experience in customer-facing roles.
Responsibilities
- Partner with customers to understand their unique business models and operational challenges, driving value through ERP system implementations and optimizations.
- Analyze company operations to identify inefficiencies, process gaps, and system limitations, providing strategic recommendations for optimization.
- Collaborate with cross-functional teams, including technical consultants, solution architects, and customer stakeholders, to ensure seamless ERP implementation and adoption.
- Facilitate customer onboarding by conducting training sessions, workshops, and knowledge transfer to key stakeholders.
- Identify opportunities for automation, system integrations, and process enhancements, ensuring scalability and compliance with industry regulations.
- Drive alignment between customer objectives and NetSuite capabilities, achieving consensus on recommended solutions.
Required Qualifications
- Experience in ERP system implementations and business process optimization, particularly in SaaS, or technology-driven business models.
- Strong knowledge of NetSuite modules or other ERP solutions (SAP, Oracle Cloud, Microsoft Dynamics 365, Workday, etc.), with expertise in finance, supply chain, or subscription models
- Experience with Brazilian Tax system and accounting.
- Expertise with BR localization for ERP
- A degree in Finance, Accounting, Business, or a related field, or equivalent experience in business operations roles.
- Strong analytical and problem-solving skills, with a strategic mindset for process improvement.
- Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.
- Proficiency in Portuguese and English (advanced level), with the ability to communicate effectively internally and participate in trainings.
- A passion for customer success, long-term relationship building, and process improvement.
- 5+ years of consulting, ERP implementation, or business process optimization experience in customer-facing roles.
Career Level - IC3