Global Head of Implementations - Neovest - Executive Director

Are you ready to shape the future of electronic trading technology? At JPMorgan Chase, you’ll lead a high-impact team, drive innovation, and help clients unlock the full potential of Neovest’s platform. Here, your leadership will fuel career growth, foster collaboration, and create opportunities to make a meaningful difference. Join us and be part of a diverse, inclusive environment where your ideas and expertise are valued.

As the Global Head of Implementations in Neovest, you will set the strategic vision for our implementation team, ensuring clients experience seamless onboarding and ongoing adoption of our advanced trading solutions. You will work closely with a talented, collaborative group, empowering you to build strong relationships with clients and internal partners. Your leadership will help us deliver on our purpose to make dreams possible for everyone, everywhere, every day. Together, we’ll drive innovation, uphold the highest standards, and create an environment where you and your team can thrive.

Job responsibilities

• Define and communicate the strategic direction for the Implementation Team, aligning priorities with business objectives.
• Establish, monitor, and report on client and participant SLAs and KPIs, driving continuous improvement.
• Manage service escalations, ensuring timely resolution and effective communication with all stakeholders.
• Balance client, customer, and stakeholder needs with firm interests, maintaining a strong control framework.
• Build and nurture relationships with operational, technical, and financial stakeholders at Neovest clients.
• Adapt communication style to diverse audiences and encourage inclusive dialogue.
• Champion Diversity, Equity, and Inclusion, fostering a welcoming and empowering team culture.
• Lead, coach, and mentor managers and individual contributors to achieve team and individual goals.
• Execute strategic people management initiatives, supporting both business and philanthropic priorities.
• Oversee team performance, focusing on both immediate and long-term objectives in line with organizational strategy.

Required qualifications, capabilities, and skills

• Demonstrated leadership and delegation skills.
• Extensive experience or equivalent expertise in Implementation Management or a relevant domain.
• Proven ability to engage customers with strong verbal and written communication skills.
• Experience managing teams at multiple levels.
• Ability to quickly learn and articulate Neovest’s solutions and value proposition.
• Sound judgment in responding to challenges and managing client expectations.

Preferred qualifications, capabilities, and skills

• Experience in electronic trading platforms or financial technology.
• Track record of driving process improvements and operational excellence.
• Ability to influence and collaborate across global, cross-functional teams.
• Commitment to fostering an inclusive and diverse workplace.
• Advanced degree in Business, Finance, Technology, or related field.
• Experience with KPI/SLA management and reporting.
• Passion for mentoring and developing talent.