Learning and Development Executive - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! The Learning & Development Executive coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, executes systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Learning & Development in creating an effective and efficient operation for the Learning & Development department. 

Here’s what you’ll do during a typical day:

• Ensure training material, resources, and facilities are prepared and available for each training session. 

• Conduct training sessions on various topics such as new team member orientation, guest service, hospitality standards, and job-specific skills. 

• Utilize different training methods and techniques to engage participants and facilitate learning effectively. 

• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance reviews. 

• Maintain accurate records of training activities, attendance, and employee progress for internal documentation and HRDC portal where necessary. 

• Assist in updating training materials, manuals, notice boards and online resources as needed. 

• To be able to provide information on job roles, expectations, and career development opportunities within the organization. 

• Monitor and assist all departmental trainers with their department - specific training where necessary. 

• Scheduling and coordination of training classes including maintenance of training calendar. 

• Ensure compliance with regulatory requirements and hotel standards in training programs. 

• Participate and support in the coordination of Human Resources engagement and recognition programs as required.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 3-5 years in HR, preferably in hospitality or service-oriented industries.
• Degree or diploma in Human Resources, Business Administration, or related field.
• Familiarity with recruitment, employee relations, performance management, and labor laws.
• Strong verbal and written communication; able to interact effectively with staff at all levels.
• Excellent time management, attention to detail, and ability to handle multiple tasks.
• Proficiency in the Microsoft Office Suite.
• Approachable, empathetic, and able to maintain confidentiality.
• Adherence to the highest professional ethics and standards, maintaining integrity and transparency.