Office Records Clerk

Job Description:

Provides support and various tasks related to the patient record system including customer assistance.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers’ whose assigned Intermountain facility or service area is not based in Colorado.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings 

Schedule Monday - Friday 9:00am - 5:00pm

Job Essentials

• May assist in any capacity to support the department in the coordination of patient care.
• Greets customers, answers telephone calls, takes messages and forwards calls in a courteous and efficient manner.
• Distributes and explains paperwork or forms to customers. Collects paperwork or forms from customers ensuring it is complete.
• Collects, copies or processes items from customers such as forms, insurance cards or payments.
• Ensures customers requests are triaged and handled appropriately and timely.
• Responds to requests for information and appropriately processes information per policy.
• Professionally handles difficult situations with customers and gets appropriate support when needed.
• Provides clerical support. May assist with the following including but not limited to: sorting and distributing mail, typing, data entry, scheduling appointments, scheduling meetings, order and stocking of maintaining supplies, assembly of files/charts, and scanning.
• Frequently checks phone messages and emails to address workflow requests efficiently.
• Maintains a professional image in communication and work space.

Minimum Qualifications

• Demonstrated ability to perform multiple tasks with accuracy and in a timely manner.
• Demonstrated effective verbal and written communication skills.
• Demonstrated focus on positive customer service.

Preferred Qualifications

• One year experience in a clerical capacity.
• One year in a customer focused setting.
• Experience working in a healthcare setting.
• Bilingual Spanish speaking

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Tellica Orem

Work City:

Orem

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.43 - $22.40

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.