Testing Analyst Intermediate ( KYC Sytems)

Single PositionExplore a Career With UsView All JobsTesting Analyst Intermediate ( KYC Sytems)HEREDIA, Costa RicaApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID26975712Date posted06/28/2026DepartmentOperations - ServicesJob DescriptionThe KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.Responsibilities:This role is a part of KYC Business Application (BAT team ) supporting Technology Incident management and resolution for production issues in range of 2000-5000 on yearly basisDrive data patch governance for critical and high-volume data patches related to CAP, remediation, data concerns impacting high volsEngage with senior stakeholders in KYC operations, business, technology teams to ensure seamless support for processing of KYC recordsThe role also expands to global post release management supporting multiple releases delivering system enhancements on yearly basis. Additional responsibility includes reporting and ensuring controls for Tech block cases on monthly basisThe role will focus on growing user base for NAM/LATAM regions and ensure records blocked by Tech issues are analyzed, prioritized, and resolved on timely basis, this is to avoid negative impact on clients, accounts, and transactions. Understand system functionality, policy changes and work as a strong business analyst and lead to work with AML and policy teams for resolving tech queries & support patchesManage high Vol for CAP and remediation projects ,drive and demonstrate timely delivery of projects.The role is a single point of contact for Technology issues for operations users for resolving tech issues and ensuring quick turnaround by driving results through partnership with Technology seniors.Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:7+ years of experience in Know your customer(KYC or AML) in Testing or Business analyst or Operations domainPrior experience of working on SNOW, SAAS, Jira, Confluence, Testing background will be consideredBachelor's degree/University degree or equivalent experience • Master's degree preferred •Testing Certification & Business Analyst Certifications will be an added advantage------------------------------------------------------Job Family Group: Operations - Services------------------------------------------------------Job Family:Business KYC------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a...