Based in Mexico and reporting to the GREWE GM, LAC, this position will oversee Amex’s FM services delivery, FM Project & MAC coordination and stakeholder management.
This position is responsible for:
- Aligning FM scope and ensuring correct delivery partnering with our FM Service Provider to drive vendor performance to deliver best in class services aligned with our SLAs and KPIs.
- Asset Cycle Management & Planning.
- Building and managing the approved FM budget and ensuring we stay within our financial targets.
- Managing all back office and administrative Amex processes related to FM & MAC.
- Managing Stakeholder relationships and comms related FM Projects, OP and MAC.
- Coordinating Business Unit Liasson Calls with stakeholders to ensure the best workplace experience.
- Overviewing FM Projects delivery.
- Ensuring regulation & safety compliance, and operational excellence.
- Customer & Colleague Relationship Management for GREWE Facilities Operations
This position will partner closely with regional and global GREWE functions as:
- Procurement
- Digital Workplace (IT)
- Design & Construction
- Finance
- Risk & Control
This role requires soft skills as, but not limited to:
Good written and verbal communication skills.
Teamwork skills.
A Hospitality mindset.
Creative problem solving.
QUALIFICATIONS
5 to 10 years of experience in the Facilities Management field.
Multi-site portfolio experience.
Regional Latin-American Experience
Qualified in an engineering discipline and/or equivalent Facilities service management (IFMA, IWFM). An undergraduate degree in engineering, construction management, architecture or a related field is preferred.
Fluent in Spanish and English
Ability to travel throughout LAC and United States
Comprehensive knowledge of relevant regulations, laws and familiarity with electrical, mechanical, maintenance, food services, environmental and safety codes and systems.
Experience in people leadership, specifically leading outsourced third-party teams working within a matrix environment, and experience of managing Facilities Services.
Strong relationship management skills and the ability to communicate effectively at all levels and influence others.
Ability to break down complex ideas into understandable and actionable message.
Successful track record of managing within a capital and operating budget accounting framework. Knowledge and experience of budget and finance management, including capital planning, accrual and forecasting processes, analysis of risks and opportunities is required.
Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity and project complexity.
Proactive self-starter, analytical, numerate, tenacious with the ability to work under own initiative as the position has a high level of autonomy.