Roles & Responsibilities :
• These individuals have a working knowledge of one technical skill.
• They work on routine and non routine matters.
• They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. • They may regularly interact with customers and first line management.
• Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
• Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
• Works on preparation of SOPs / process transitions.
• Typically requires 1-2 years relevant experience.
• High School Diploma or equivalent.
• Demonstrated computer skills.
• Solid communication skills.
• Solid customer service skills.
• Demonstrated attention to detail, time management and organizational skills.
Working Conditions
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Provide Customer Service. Answer avergae of 25 calls per day.