Assistant Account Manager, Custodial

The Custodial Operations Manager is responsible for leading, managing, and optimizing custodial services across a major medical university campus during the evening shift. This role oversees cleaning operations within academic buildings, research laboratories, clinical spaces, administrative offices, and common areas to ensure a safe, clean, and welcoming environment for students, faculty, staff, patients, and visitors.

Schedule: Evening Shift (hours may vary based on operational needs)

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Operational Leadership

• Direct and oversee evening custodial operations across multiple campus facilities, including classrooms, laboratories, offices, clinical environments, and public spaces.
• Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery.
• Monitor operational performance through inspections, audits, and key performance indicators (KPIs).
• Ensure proper staffing coverage during evening operations, including emergency response situations and special events as needed.
• Enforce all safety policies and procedures, including proper use of personal protective equipment (PPE) and cleaning chemicals.
• Maintain compliance with client expectations, contractual requirements, and regulatory standards.

Team Leadership & Development

• Recruit, train, mentor, and supervise custodial personnel, including supervisors, leads, and frontline team members.
• Establish performance expectations and conduct regular performance evaluations.
• Foster a culture of accountability, professionalism, safety, and customer service.
• Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity.
• Support employee development through ongoing coaching and training initiatives.

Quality Assurance & Continuous Improvement

• Conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards.
• Address service deficiencies promptly and implement corrective action plans as necessary.
• Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness.
• Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations.
• Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance.

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum of 3–5 years of custodial, facilities, environmental services, or operations management experience.
• Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred.
• Strong leadership, organizational, and problem-solving skills.
• Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures.
• Experience with labor management, scheduling, performance management, and employee development.
• Proficiency with Microsoft Office and facility management or work order systems.
• Ability to work evenings and respond to operational needs outside of regular business hours when necessary.