Senior Implementation Consultant I (Education)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Implementation Consultant I (Education) Full-timeCompany DescriptionAre you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.Job DescriptionThe Opportunity: Flywire is seeking an experienced, self-motivated Senior Implementation Consultant I to join our dynamic and growing global team. The Senior Implementation Consultant I, will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SaaS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!Key Responsibility:As a subject matter expert the Senior Implementation Consultant I will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by FlywireEnsure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and salesConduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of productsContribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholdersAssist with the development of new hire onboarding documentation, training materials, and support for implementation consultantsProvide mentorship for new hires as they learn about our products, integrations, and implementation policies and proceduresAssist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectivesHelp contribute to an innovative culture and customer experience every dayQualificationsHere’s What We’re Look For:6+ years experience in Higher Education (Student Finance preferred)Knowledge of Higher Education ERPs like Oracle, Banner, Colleague, Unit4, SAP, and Workday Excellent client-facing and internal communication skills (written and oral)Knowledge of implementing and configuring payment software preferred Experience in training software end users for both functional and technical minded customersUnderstanding of the broader payment processing industryAbility to travel up to 15% to client...