Team Lead Quality & Operations

Job Description

Application Deadline: July 28, 2026

What is the opportunity?

The Team Lead – Quality and Operations is responsible for the overall support to the Manager – Quality and Operations in leading two key aspects of the CMR business. Support is provided to quality and compliance activities that effectively ensures the safety and soundness of CMR and by extension RBC. In addition, this role leads a team of quality and operations specialists which executes on the functions for administrative and operational activities within the unit.

What will you do?

• Lead the day-to-day support of administrative/operational procedures within the Unit and spotting operational efficiencies where possible
• Liaise with external third-party providers regarding all matters relating to their support to the Unit’s collections activities (e.g., Attorneys/Collections Agencies/Credit Bureau)
• Lead activities responsible for portfolio penetration via posting or core system investigations or actions e.g. Searching for dollars
• Lead activities responsible for processing of bill payments and invoices for internal or external suppliers
• Lead the expectation of processing volumes as measured through established service quality standards (e.g., Client Service Commitments)
• Lead the processes and activities surrounding the administrative duties, letters, and correspondences for CMR in the agreed SLA and expected professionality standard
• Lead the activities supporting the preparation, processing and disbursement of all relevant security items to be applied to accounts within agreed SLA’s and delegated limits of authority
• Lead the support activities and time management tenets surrounding portfolio and work allocations for quality and operations specialists
• Lead the overall requests for work processing, posting and authorization of all requests including principal and interest payments to Written-Off Accounts
• Lead the overall management of requests for copies of Security Items/Documents ensuring database is accurately updated and timely follow-up for receipt is maintained within the agreed SLA timeline for delivery
• Manage all incoming client queries/concerns via generic mail boxes ensuring contact is made within a 48 hour timeline

What do you need to succeed?

Must-have

• Degree in Business Management or other relevant experience
• Experience with Caribbean Core Banking applications – T24, TS2, RIBS, Finco
• Commitment to flexible work schedules and locations based on Operations, hours of business and availability
• Strong knowledge and experience in Microsoft office with focus on Excel
• Strong and demonstrated communication skills both verbal and written and strong aptitude for organizing and prioritizing
• Ability to prioritize and meet conflicting demands, consultative, highly adaptable, flexible and effective

Nice to Have

• Audit designation would be an asset
• Lean Six Sigma designation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
• Ability to make a difference and lasting impact
• Work with a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address:

Main Road Chaguanas:Chaguanas

City:

Chaguanas

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-20

Application Deadline:

2026-07-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.