Project Manager – Product Release and Enablement

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Project Manager – Product Release and EnablementFull-timeDepartment: Product Operations – DemoDept: Product Operations - DemoDivision: ProductCompany DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.#Li-HybridJob DescriptionWe are looking for a Project Manager – Release and Enablement to join our Product Operations team. This is a unique, high-impact role that sits at the intersection of structured project/program management and product enablement — bringing together two disciplines that are critical to how we run product release cycles, communicate change to stakeholders, and scale the learning content and certification programs that support them. You will act as the operational backbone for our product portfolio, ensuring that product releases run smoothly, stakeholders are informed in real time, and our learning and communication assets are published, maintained, and continuously improving. You will work closely with Product, Engineering, Technical Services, and Marketing teams, as well as external vendors, to keep product releases on track and our enablement content best-in-class. This role is ideal for a seasoned PMO or project management professional who moves comfortably between tracking release schedules and portfolio dashboards, and coordinating learning content and customer communications — someone who brings strong organization skills, adaptability, and a strong sense of ownership to everything they touch. Responsibilities  Product releases coordination:Maintain release timelines, dependencies, and resource allocations across the product portfolio, tracking actuals against baselines for scope, schedule, and budget. Manage product releases in the appropriate information system and ensure data integrity and completeness across all active release plans. Ensure consistency in product portfolio reporting; produce regular status updates for stakeholders through dashboards, charts, and presentations. Track progress across product release projects; flag risks and issues proactively. Handle documentation and stakeholder communication throughout the software development lifecycle. Maintain operational dashboards covering learner engagement, content feedback, completion metrics, and project KPIs. Change & risk management:Evaluate proposed changes to the release schedule before proposing them for approval by following established change control processes. Act as the go-to point of contact when stakeholders change requirements or priorities, ensuring teams can adapt quickly and without losing control of delivery. Maintain a change log and communicate approved decisions clearly to all relevant stakeholders. Ensure change control processes are consistently followed and continuously improved across all projects. Use data visualization tools to provide real-time insights into release process health and performance trends. Track operational goals and recommend improvements based on trend analysis and stakeholder feedback. Customer and stakeholder communications:Coordinate the creation, publication, and maintenance of release-related communications across multiple product editions and release streams. Maintain supporting documentation including known issues, administrator guidance, maintenance windows, and compatibility matrices. Collaborate with Product, Engineering, and Documentation teams...