Customer Success Coordinator

Customer Success CoordinatorHybridCustomer SuccessContractWaltham, Massachusetts, United StatesShare this job DescriptionAllego is a high growth SaaS company headquartered in the greater Boston area and a leader in modern revenue enablement. Our platform is purpose built to help revenue teams learn, practice, share, and apply knowledge more effectively, ensuring they are prepared to perform in every customer interaction. By combining learning, content, and performance enablement into a single integrated experience, Allego drives measurable impact across sales and customer facing organizations.With offices in the United Kingdom and Colombia, we are a truly global organization supporting customers across regions and industries. Our distributed team reflects the modern workforce we serve. Customers love Allego not only for the measurable results our platform delivers, but also for the people behind it. They value the partnership, expertise, and commitment our employees bring every day.Our growth is matched by our culture. Allego has been recognized by The Boston Business Journal, The Boston Globe, and Inc. Magazine as a Best Place to Work, and we were honored by Selling Power as one of the 50 Best Companies to Sell For in 2024 and 2025. We are proud to build a platform customers love and a workplace employees love.As we continue to scale globally, we remain focused on innovation, collaboration, and empowering revenue teams to achieve their highest potential.About the RoleThis is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.Are you a curious and passionate professional?  Are you quick to learn and enjoy being challenged?  Do you love helping customers?  Are you excited by the potential to be part of building something great?  If you are, then we want to meet you!What you’ll do if you join the Allego Customer Success team…Work in partnership with Directors to support post implementation supportProvide customer support via email and ZoomAct as a knowledge expert for the Allego platformDeliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformationWork with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problemsHost live office hours training sessions for new and existing customers Manage and track customer interactions via Salesforce.com and ChurnZeroRequirements1-2 years professional experience in customer service, client relations and/or account management desiredAbility to work well and contribute independently as well as in a team environmentAbility to manage both long-term projects and short-term tasks effectivelyExtremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issuesHighly detail-oriented and quality drivenMobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plusSaleforce.com experience a plusChurnZero experience a plusBenefitsBenefitsAllego offers a competitive, comprehensive benefits package, available to full-time employees on day one:Medical, dental, and vision coverageUnlimited vacationPaid parental leaveHealth Reimbursement Account (HRA)Flexible Spending Account (FSA)401(k) with company matchingShort & long-term disability, AD&D, and life insuranceAllego stock optionsSalary: $57,000-$73,000 with a 10% variable bonus targetApply for this jobThis website uses cookies to improve user’s experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn...