Implementation Solutions Specialist IV

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As an Implementation Solutions Specialist within the Commercial Bank International Onboarding, you will provide support for the implementation of Payments products and services . Partner with client and internal stake holders to help provide a best-in-class experience. This team will work with new and existing clients to onboard, upgrade or add new products and services within agreed turnaround time.  This is a great entry point into the Client Onboarding organization.

Job responsibilities:

• Perform account services setup and any other in-scope Payments product implementation while adhering to policy and procedures, regulatory requirements within the risk and control framework
• Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required
• Provide assistance to various internal partners to influence the end-to-end client experience and satisfaction.
• Own and drive transparency, escalation, and resolution of risks and issues to closure.
• Support process improvements by working closely with the team and functional partners to continually enhance the client on-boarding process.

Required qualifications, capabilities and skills

• Minimum 2 years of experience in client management or operations roles with BA/BS degree.
• Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
• Strong English written/verbal communication ability, especially via phone and e-mail channels. 
• Adaptable to a changing, dynamic work environment 
• Proven ability to manage conflict
• Proficiency in Microsoft Office Suite and other desktop/internet-based applications and tools.

Preferred qualifications, capabilities, and skills:

• Project management experience, would be beneficial
• Proficiency in languages besides English would be an added advantage