Director Sales Operations

Role responsibilities

The Director of Sales Operations is responsible for ensuring the sales ops team works cross-functionally to enhance customer experience and drive business outcomes. This includes leading strategy development, managing change, and advocating for improvements across departments.

Requirements

Candidates should have a BS/BA in a business-related field, with an MBA preferred, and 7-10+ years of customer-facing management experience. Strong analytical skills and the ability to communicate effectively at all levels are essential.

Key skills

Customer-Centricity, Data Analysis, Collaboration, Problem-Solving, Strategic Thinking, Change Management, Leadership, Communication, Sales Operations, Project Management, KPI Development, Process Improvement, Analytics, Customer Experience, Supply Chain Planning, Team Development

Keywords

Sales Operations, Customer Experience, Data Analysis, KPI, Change Management, Project Management, Supply Chain Planning, Analytics, Customer Service, Collaboration, Leadership, Problem-Solving, Strategic Thinking, Process Improvement, Communication, AI Tools