Director, Consumer Operations, Delivery US&C

About the Role
 

We are looking for a strategic leader and exceptional operator to lead the US&C Restaurant Consumer Operations team. This role balances consumer growth with marketplace health by optimizing investments across demand generation, pricing, merchant selection, and supply dynamics. This role reports to the Head of US&C Strategic Operations and is a member of the Strategic Operations Leadership Team. This leader will manage a team of 20+ operators and partner closely with Product, Finance, Marketing, Membership, Regional and Global Operations, Strategy and Planning, and Commercial leadership to shape and execute Uber's consumer growth strategy across the US&C Restaurant business.

 

This team sits at the center of how we acquire, retain, and grow consumers. You'll own the operating strategy behind our largest consumer investments—including membership, pricing, promotions, and other demand levers—to maximize sustainable growth while improving long-term marketplace efficiency. You'll develop a deep understanding of consumer behavior across the lifecycle and translate insights to help drive investment decisions and operational execution, and inform product strategy.

 

Success in this role will be measured by growing our consumer base, increasing user frequency, improving consumer retention, expanding Uber One membership adoption, and growing engagement across Uber's ecosystem of products and use cases.

 

What You’ll Do
 

• Own the central consumer growth operating strategy for the US&C Restaurant business, including capital allocation across membership, pricing, promotions, affordability, and other demand investments to maximize long-term business growth and efficiency.
• Drive the operating strategy and execution behind the consumer lifecycle—from acquisition through retention and frequency—with accountability for key business outcomes including MAUs, TPU, retention, and Uber One membership growth.
• Build a deep understanding of consumer behavior, identifying the biggest opportunities to improve the end-to-end Delivery experience and increase engagement across Restaurants, Grocery, Convenience, Alcohol, Retail, and Mobility.
• Partner closely with Consumer, Pricing, Promotions, and Membership Product teams to define the highest-impact business problems, influence product roadmaps, and ensure alignment to address the most important growth opportunities.
• Own the consumer operating system for the region, including executive reporting, performance tracking, dashboards, forecasting, and analytical frameworks that drive decision-making across the business.
• Lead the regional strategy for consumer growth by partnering with global teams to scale best practices, influence global product direction, and accelerate the adoption of successful innovations across US&C.
• Lead, coach, and empower a team of 20+ high-performing operations team through mentorship, talent development, and a culture centered on ownership, continuous improvement, and business impact.
• Partner with other Strategic Operations teams, GMs, Enterprise and Global Commercial teams, and leaders across Retail and Direct to deliver coordinated consumer growth strategies that strengthen the entire marketplace.
• Collaborate cross-functionally with Product, Finance, Marketing, Legal, Policy, Data Science, and other partners to execute the US&C Restaurant strategy and deliver sustainable growth.

 

What You’ll Need
 

Basic Qualifications

• 12+ years of experience in strategy, operations, customer experience, or finance, with at least 5+ years in leadership roles managing global or regional teams
• Proven ability to translate customer insights into scalable strategy and execution
• Strong cross-functional influence and stakeholder management skills across Product, Engineering, Marketing and other functions
• Data-driven decision maker with deep analytical and problem-solving skills
• Willingness to travel within the US&C; current team and key cross-functional partners are located across US offices (primarily New York City and San Francisco)
   

Preferred Qualifications

• 15+ years of experience in strategy, operations, consulting, analytics, tech, finance, or related field
• 2+ years leading mult-level teams, including direct management of other managers and scaling leadership impact
• You’re a strong problem-solver: You can comfortably dive into data and identify how our eaters, earners, and merchants are engaging within and across our marketplace
• You’re a strong executor: you go deep into the data, understand root causes, and can drive efforts to improve our marketplace; you are also capable of prioritizing and efficiently drive a project from beginning to end
• You’re a leader: You can build and motivate a very smart and capable team: you know how to support, challenge and develop a team of high performers and turn them into a high-performing team
• You’re an operator: You have the executional excellence to build out a roadmap and to ensure that product launches, fixes and processes are done well. You love making sure that trips happen and customers (on all sides of the marketplace) love the experience
• You have the GoGetIt mindset: you’re willing to embrace the grind, overcome adversity and play to win for the people we serve and your team, seizing opportunity to push the envelope
• You’re a good partner: you can build deep, trust-based relationships with GM, local Territory Operations,  and cross functional teams; and you’re a good enough listener to genuinely seek and incorporate their views
• You’re adaptable: You  show ability to adapt with modesty and resilience to a constantly evolving environment where everything moves fast
• You’re a strategic thinker: You have a comprehensive understanding of the operating environment and marketplace, capable of developing proactive strategies to maintain a competitive edge and achieve growth objectives.
• You embody and promote Uber values

For New York City, NY-based roles: The base salary range for this role is USD $239,000 per year - USD $265,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $239,000 per year - USD $265,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.