Dialpad jobs

Sr. Director, Agentic Engineering at Dialpad (San Francisco). Executive leadership role owning vision, architecture, and execution of agentic AI platform; manages ~130 engineers across 4-8 teams working on agent orchestration, reasoning, tool execution, and safety systems. Focus on org health, strategy roadmap, and architecture direction. On-site in San Francisco, reporting to CTO.

Sr. Salesforce Developer role at Dialpad focused on custom development, coding, and technical architecture of Salesforce Sales Cloud, CPQ, and Agentforce solutions. Requires hands-on Salesforce development expertise, collaboration with engineers and architects, and support for lead-to-cash lifecycle optimization. Position based in Bengaluru, India office reporting to Sr. Director of Business Applications.

Software Engineer, Observability at Dialpad (Bengaluru, India) develops and maintains metrics/logging infrastructure for the Dialpad platform, including instrumentation, tooling libraries, and best practices documentation for internal teams. The role requires staying current with observability trends and includes on-call responsibilities; this is an India-based position.

Dialpad seeks a Sr. Software Development Engineer in Test (SDET) in Agentic QA to own test automation and quality frameworks for AI Voice Agent services, developing end-to-end automated tests for UI, backend services, APIs, and audio/text interactions. The role involves automation tooling, AI quality evaluation frameworks, CI/CD integration, and LLM observability—primarily QA/test engineering. Based in Kitchener, Canada; reports to US-based manager.