GitLab jobs

This is an AI Engineer role at GitLab reporting to the Director of Enterprise AI, focused on building internal AI-powered solutions that drive measurable business outcomes across Sales, Marketing, and Customer Support functions. You'll diagnose business problems before building solutions, own AI initiatives end-to-end from discovery through deployment, and design practical AI systems that reduce bottlenecks and improve organizational flow. The role requires strong competent coding skills in Python, JavaScript/TypeScript, or similar; deep practical experience with prompt engineering, model selection, agentic architecture patterns, and hands-on fluency across the LLM ecosystem (Anthropic, OpenAI, open-source models); plus systems thinking to identify real constraints before proposing solutions. You should also have familiarity with enterprise business systems (Salesforce, Marketo, Zendesk, Workato, Glean) and the ability to think critically about AI safety, guardrails, and unintended consequences. The position is fully remote and based in GitLab's all-remote, asynchronous culture; US salary range is $108,400–$129,600 with equity and flexible PTO. A standout requirement is the emphasis on diagnostic rigor and systems thinking—you must validate whether AI is the right solution before building, and be willing to say "this doesn't need AI" when honest assessment dictates it.

The Customer Success Architect (CSA) role is a strategic customer-facing position on GitLab's customer success team, focusing on aligning the DevSecOps platform with key customer business objectives and driving long-term adoption and retention. CSAs will partner with assigned customers to translate pre-sales plans into actionable outcomes, serve as trusted technical advisors on GitLab best practices, and act as liaisons between customers and internal teams like Product, Engineering, and Support. Required experience includes a background in customer success or equivalent post-sales/professional services work, solid understanding of Git, CI/CD, and DevSecOps practices, demonstrated ability to guide customers toward business outcomes, and fluent German language skills. This is a remote role at GitLab, a DevSecOps platform trusted by over 50% of the Fortune 100, with competitive equity compensation and flexible PTO. A stand-out requirement is fluency in German, suggesting this CSA position may be based in or serving German-speaking regions.

Executive Assistant role at GitLab supporting three VPs (Business Systems, Support, Data) in an all-remote environment. Responsibilities include calendar management, logistics, meeting coordination, recruiting support, and using AI tools for workflow optimization. Requires strong organizational skills, calendar management, and experience with executive support in fast-moving environments. Fully remote, US-based, positioned as a high-leverage operational role.

Principal Product Manager role at GitLab focused on custom models and self-hosted AI capabilities, reporting to product leadership within the AI product organization. You'll lead product strategy and roadmap for self-managed deployments and AI agent orchestration, drive discovery and prioritization of features supporting model flexibility, and collaborate with engineering and design to translate complex customer needs into clear product direction while accounting for infrastructure and deployment considerations. Required experience includes owning product strategy for technical platforms or AI-driven products, knowledge of AI model ecosystems and open models, familiarity with self-hosted software operational needs, and ability to work effectively with engineers on configuration and infrastructure topics. GitLab is a fully remote company where over 50% of the Fortune 100 use their DevSecOps platform, and they emphasize AI integration into daily workflows across the team. The US-based salary range is $203,200–$345,600 with equity compensation and flexible PTO. This role requires principal-level scope and judgment to operate independently across strategy, execution, and cross-functional alignment in a small, evolving team focused on scaling AI capabilities.

Senior Manager, Customer Experience Operations at GitLab leads a distributed team managing three operational domains: Customer Success Management Operations, Renewals Operations, and Professional Services Operations, reporting to the Director of CX Strategy & Operations. Key responsibilities include building operational processes around forecasting and resource management, partnering with Revenue Technology and Finance to operationalize CX systems (Gainsight, Salesforce, PS project management tools), managing PS financial operations including margin tracking and revenue recognition, and driving cross-functional initiatives that connect team performance to business outcomes like renewal rates and churn. Required experience includes demonstrated progressive background across CSM, Renewals, and PS operations with direct ownership in each; proven people management in a SaaS environment; fluency with Gainsight, Salesforce, and Kantata-type platforms; and working knowledge of PS financial structures (T&M, fixed-fee, and blended engagements). GitLab is a fully remote, all-remote company with $139,200–$208,800 USD base salary for US residents, equity compensation, and flexible PTO. This role requires someone comfortable building foundational operational processes in a scaling environment and moving from ambiguity to structure, with demonstrated ability to influence without direct authority across revenue, finance, and field teams.

This is a Commercial Account Executive role for mid-market customers at GitLab, the AI-powered DevSecOps platform company. You'll own a territory of accounts with 250–1,999 employees, acting as the primary point of contact for prospecting, closing deals, and driving customer adoption while collaborating with sales development, solutions consultants, and customer success teams. Core responsibilities include building and maintaining a healthy pipeline using structured methodologies like MEDDPICC, articulating GitLab's value proposition to technical and business stakeholders, managing complex sales cycles, and supporting customer expansion and retention. You'll need proven SaaS sales experience leading value-based conversations with development and technical teams, the ability to manage a broad book of business independently from prospecting through close and expansion, strong discovery and negotiation skills, consistent prospecting discipline, and comfort traveling to meet customers. **Must be located in Canada**, though GitLab operates as a fully distributed organization; the company offers equity compensation, flexible PTO, and a growth development fund. This role emphasizes collaboration across functions and GitLab's open-source culture, with an expectation that all team members integrate AI into daily workflows for productivity.

Commercial Account Executive - Israel at GitLab (remote). Sales role focused on enterprise DevSecOps platform sales in Israel/EMEA region. Requires enterprise sales experience, technical acumen, and ability to manage complex deals. Remote role but geographically restricted to Israel/EMEA, outside James's US-remote mandate. This is a sales role, not software engineering.

GitLab is hiring a Strategic Account Executive for South Africa (remote) to support large enterprise prospects and customers in the DevSecOps space. The role involves pre- and post-sales account leadership, prospecting, customer enablement, and consultation on business needs—fundamentally a sales and customer success position, not an engineering role.