Motive jobs

Motive, a fleet operations platform serving nearly 100,000 customers across transportation, construction, energy, and other industries, is hiring a Senior Manager of Technical Support Engineering to lead multiple Tier 2/Tier 3 support teams and business segments. You'll own performance metrics (CSAT, SLA, FCR, escalation quality), staffing strategy, and organizational design across customer segments (SMB, mid-market, enterprise), while developing managers and senior ICs and partnering with Product, Engineering, and Sales to scale support excellence. Key responsibilities include workforce planning, setting operating cadence, managing critical escalations and P0/P1 incidents, driving queue health, building scalable processes and playbooks, and influencing product priorities through support data and customer insights. You need 6+ years leading technical teams in high-volume support organizations with proven experience managing through multiple management layers, strong operational metrics expertise (CSAT, SLA, FCR, backlog health), and the ability to operate at both tactical and strategic levels. Hands-on experience with Salesforce and Tableau is preferred, and experience in IoT, telematics, or fleet management is a plus. This is a high-visibility leadership role requiring comfort with after-hours escalations and incident response, strong program management skills, and credibility influencing senior stakeholders across the organization.

Motive is seeking a Principal/Director Product Manager for Connected Devices (Vision & Safety) to lead the strategy and execution of their AI-powered camera hardware and firmware products, including the flagship AI Dashcam+ and AI Omnicam. You'll own the complete product vision from ideation through launch, manage trade-offs across hardware, AI computing, form factor, and connectivity, and serve as the "CEO" of this critical product line that powers safety and fleet management for 1M+ devices already in the field. This deeply cross-functional role requires close collaboration with electrical engineering, embedded/firmware, mechanical, AI/ML, quality, manufacturing, and supply chain teams to define next-generation intelligent edge devices and optimize firmware for existing deployments. The ideal candidate is a technically fluent product leader comfortable with hardware development complexity, regulatory certification, silicon roadmaps, and translating customer safety workflows into product requirements. Motive is a well-funded, fast-growing B2B SaaS company serving nearly 100,000 customers across transportation, construction, energy, and field service. The role is fully remote in the United States.

Senior Enterprise Systems Engineer (Cloud & AI) at Motive, focusing on internal cloud DevOps infrastructure for Employee Experience and Productivity products. Responsibilities include architecting AWS/GCP infrastructure, Infrastructure as Code with Terraform, implementing observability, leading incident response, and guiding CI/CD pipelines. Requires 5+ years in cloud infrastructure, Kubernetes, and Terraform. Located in India (remote), not US. Role is infrastructure/DevOps-focused rather than product engineering, and location violates US-remote requirement.