Rippling jobs

Rippling seeks a Senior Content Marketing Manager for its rapidly growing Global Products suite (Global HRIS, Payroll, BenAdmin, Employer of Record, Contractors) to lead storytelling and content strategy for HR leaders navigating global workforce management. You'll research customer pain points and create diverse content—from whitepapers and reports to video series and social-first content—while owning the Global product's narrative roadmap and collaborating with the Core HR marketing team to drive awareness and pipeline. Required skills include exceptional B2B writing and storytelling, proven audience-building track record (YouTube, newsletter, social), deep video production experience (scripting, storyboarding, on-camera delivery), experimental mindset with metric obsession, and ability to translate complex topics like global compliance into compelling narratives. Rippling is a well-funded startup ($1.4B+ raised from top-tier investors) based in SF with a hybrid model requiring 3 days/week in office at either the San Francisco or New York location. This role is notably hands-on—you'll conduct customer interviews, write scripts, pen research papers, and appear on camera yourself, making it ideal for someone who loves both craft execution and strategic planning.

The CX Program Manager, Voice of Customer role at Rippling sits within the Customer Experience organization and owns the company's customer insights and feature request process to directly influence product strategy and roadmap decisions. Key responsibilities include developing and managing Rippling's feedback loop across CX functions, running monthly sync meetings with product leads on feature requests and progress, providing executive-level reporting on program metrics, and partnering with Account Managers, Implementation, and Product teams to prioritize customer needs and address churn drivers. You'll need 3+ years of program management, product operations, or CX strategy experience, plus strong analytical skills with Salesforce proficiency, comfort with ambiguous problems, and excellent communication abilities tailored to different audiences. Experience in a customer-facing role or CX leadership—particularly at an HR or payroll company—is a plus. Rippling is a well-funded SF-based startup ($1.4B+ raised) that consolidates HR, IT, and Finance systems; the role directly impacts retention of the company's fastest-growing upmarket customer segment.

Rippling, a $1.4B+-funded HR/IT/Finance platform company, is hiring an Account Manager for Enterprise Growth & Retention to serve as the primary relationship owner for their largest customers, driving retention, adoption, and revenue growth across their book of business. You'll proactively manage the full customer lifecycle through key events like go-lives and renewals, lead cross-sell and upgrade initiatives, navigate complex stakeholder relationships, and partner with technical teams on long-term account strategy. Required: 4+ years of SaaS account management or quota-carrying customer success experience with a proven track record of closing new product sales and upgrades (not just license expansions). This is a fully office-based role in San Francisco, New York, or Austin—no remote option. The company has raised from top-tier investors (Sequoia, Founders Fund, Kleiner Perkins) and was named a Forbes best startup employer. Deal-breaker: must be willing to work in-office three days per week minimum in one of the three specified cities.