Sprinklr jobs

Sprinklr is hiring an IT Support Engineer for their Gurgaon office to combine core helpdesk operations with AI automation leadership. The role sits in IT Operations and involves supporting ~1,900+ enterprise users globally while designing and building AI-driven support workflows using Microsoft Copilot, Power Automate, and ITSM integrations to reduce manual ticket volume. You'll need 5+ years of enterprise IT support experience with strong hands-on skills in macOS, Windows, Microsoft 365, JAMF Pro, and ITSM platforms, plus practical experience with Power Automate, APIs, and system integrations—and ideally demonstrated curiosity or prior work with AI tools. This is a notably hybrid role requiring 5 days/week on-site in Gurgaon while supporting global users, with a significant portion of time allocated to automation initiatives alongside traditional service desk work. The standout detail is the explicit emphasis on AI and automation enablement as core to the position rather than a side project, making this ideal for someone interested in shifting from reactive support into strategic automation and AI-driven IT operations.