Sprinklr jobs

Sprinklr is hiring an Implementation Consultant for its Professional Services team to lead end-to-end deployments of its AI-native customer experience management platform for enterprise clients. The role involves managing the full project lifecycle—from discovery and requirements gathering through configuration, testing, training, and support procedures—while serving as the primary point of contact for clients' platform performance and functionality needs. You'll need enterprise software implementation or consulting experience, fluency in both German and English, a track record designing and deploying technology-enabled business solutions, and strong knowledge of software development lifecycles and web technologies. Sprinklr serves 1,900+ enterprises including 60% of the Fortune 100, making this a high-visibility role working with major brands on digital transformation. The position requires up to 30% travel annually and is based in a location requiring unrestricted work authorization—no visa sponsorship available. This is a hands-on consultative role combining technical configuration expertise with business process improvement and client relationship management across the company's suite of social, service, marketing, and insights products.

Large Enterprise Account Executive at Sprinklr. This is a sales role focused on developing new business revenue, managing key enterprise accounts, pursuing new business opportunities, building relationships with C-level executives (CMO, COO, CTO), and closing deals within a defined territory or vertical. The posting indicates this is a talent pool position for future openings without a specific location. This is a sales/account management function, not a software engineering role.

Sprinklr is hiring an IT Support Engineer for their Gurgaon office to combine core helpdesk operations with AI automation leadership. The role sits in IT Operations and involves supporting ~1,900+ enterprise users globally while designing and building AI-driven support workflows using Microsoft Copilot, Power Automate, and ITSM integrations to reduce manual ticket volume. You'll need 5+ years of enterprise IT support experience with strong hands-on skills in macOS, Windows, Microsoft 365, JAMF Pro, and ITSM platforms, plus practical experience with Power Automate, APIs, and system integrations—and ideally demonstrated curiosity or prior work with AI tools. This is a notably hybrid role requiring 5 days/week on-site in Gurgaon while supporting global users, with a significant portion of time allocated to automation initiatives alongside traditional service desk work. The standout detail is the explicit emphasis on AI and automation enablement as core to the position rather than a side project, making this ideal for someone interested in shifting from reactive support into strategic automation and AI-driven IT operations.

This is a Customer Success Manager (CSM) role at Sprinklr, a unified customer experience management platform serving enterprise clients including 60% of the Fortune 100. The CSM will manage customer relationships, drive product adoption, and maximize ROI for a portfolio of large enterprise accounts, with primary responsibility for ensuring customers achieve their business outcomes and value realization from Sprinklr's solutions. Required experience includes a minimum of 6 years in customer success, technical account management, or technology consulting, preferably with enterprise Fortune 100 exposure and experience in marketing automation, contact center, or digital transformation technologies. The role requires 3-4 days per week onsite in Dallas, TX with 25-50% travel, and candidates local to the client are strongly preferred. Compensation ranges from $110,000–$183,000 base, plus eligibility for bonus, commission, and equity; the role is notably executive-facing and requires strong program management and consultative selling skills to influence at C-level. A stand-out requirement is the significant onsite/travel commitment combined with the expectation to drive large-scale transformational initiatives across customer organizations.