Talkdesk jobs

Senior Solution Architect at Talkdesk (Austin, TX). Professional services role designing and implementing complex software solutions for enterprise customers. Responsibilities include discovery sessions, solution architecture, SOW creation, product roadmap input, and client requirement translation. Requires 3-5 years professional services or 5 years IT project management; software implementation/coding experience a plus. Compensation $136k–$204k OTE plus equity/bonus. Austin on-site location; not remote. Core function is professional services/consulting, not core software engineering.

Talkdesk seeks a Senior Product Manager to lead verticalized growth across industries (Healthcare, Financial Services, Retail, Travel, Hospitality, Utilities). The role owns full product lifecycle—market discovery, strategy, roadmap execution—and requires collaboration across engineering, marketing, and sales. Requires 4+ years PM experience, technical understanding (APIs, cloud, programming), banking/insurance experience preferred. Hybrid work model in Porto, Portugal. Compensation not specified.

Security Engineer role at Talkdesk focused on penetration testing, incident response, and security investigations. Responsibilities include manual/automated penetration testing, security assessments, incident investigation, threat modeling, and researching emerging threats. Based in Portugal.

Talkdesk seeks a Principal Enablement Consultant to develop deep expertise in Talkdesk AI and platform capabilities, deliver technical training, and empower teams and customers on product adoption and integrations. Requires 5+ years in customer experience/contact center technology. On-site in Denver; no remote flexibility stated.

Talkdesk seeks a People Operations AI & Automation Manager to optimize HR processes through automation, AI integration, and Workday configuration. Responsibilities include process design, AI agent/chatbot development for HR workflows, SOP documentation, and data quality monitoring. Requires 5 years HR experience with 2+ in operations/shared services, Workday expertise, and low-code/AI platform experience. Remote US; $100-123k base.

Talkdesk is seeking a Senior Software Engineer in Porto to develop microservices in a vertical team structure. The role involves building scalable APIs, databases, and messaging systems using Kotlin/Java/Spring Boot, designing SOA and event-driven architectures, and working with PostgreSQL and message brokers. Requires 5+ years backend/cloud development experience and strong English communication. Based in Porto; no remote option mentioned.

Enterprise Account Executive, Financial Services at Talkdesk, a cloud contact center platform. This hunter role focuses on new business development in large enterprise accounts within Finance, managing end-to-end sales cycles, building multi-level relationships, and exceeding quota targets. Requires 8+ years of SaaS enterprise sales experience and 50%+ travel. Based in New York, NY.

Commercial Account Executive position for Talkdesk based in Munich covering DACH region. Role owns full sales cycle for mid-market AI-powered contact center solutions; requires German fluency, on-site presence, and hunter mentality for new business development.

Sales Development Representative - DACH at Talkdesk (Munich location). Entry-level sales development role focused on prospecting, outreach, and opportunity qualification for the German-speaking DACH region (Germany, Austria, Switzerland). Responsibilities include daily prospecting via calling, email, social, and video; CRM/Salesforce management; collaboration with sales and marketing teams. Requires 1+ year sales/marketing/customer service experience. Munich on-site location in Germany; international (not US); sales role, not software engineering.

Enterprise Account Executive, Financial Services at Talkdesk (Philadelphia, PA). Direct sales role focused on new business development and deal closure within large enterprise accounts in the Finance industry. Responsibilities include strategic relationship building, complex sales process management, revenue quota achievement, and market strategy development. Requires 8+ years outside direct sales experience with SaaS enterprise solutions and Financial Services expertise; 50%+ travel required. Philadelphia on-site; not remote. Pure sales role, not software engineering.

Talkdesk seeks a Sales Development Representative (SDR) in London to identify viable sales opportunities, conduct outbound prospecting, and book qualified opportunities. Requires 1+ years sales/marketing/customer service experience, Salesforce familiarity, and strong communication. Role emphasizes mentorship, upward mobility, and culture. Location: London, UK.

Senior CX Manager at Talkdesk, a cloud communications platform. Serves as senior technical advisor and strategic partner for largest/most complex customers, driving adoption and business outcomes through technical leadership, change management, and CRM ownership. Responsibilities include enterprise enablement, onboarding, use case strategy, executive business reviews, and value realization. Requires strong technical advisory background and ability to manage complex multi-product environments. Based in Nashville.

Principal Product Manager - AI at Talkdesk (customer engagement AI platform). Senior product leadership role overseeing AI platform strategy, roadmap, and team development. Involves market research, customer feedback, cross-functional collaboration, and guidance to other PMs and technical staff. Based in Seattle. Requires bachelor's degree and 5+ years product management experience with proven track record of launching complex products.

Talkdesk's Talent Community is an open application process for potential future opportunities across Engineering, Sales, Customer Success, Marketing, Operations, and other functions. Applicants submit profiles for consideration when relevant openings arise. Supports remote, hybrid, and onsite roles globally. Talkdesk is a market leader in Cloud Contact Center and AI-powered Customer Experience Automation, recognized in Gartner Magic Quadrant and Forbes Cloud 100.