Talkdesk jobs

Talkdesk seeks a Senior Solution Consultant II based in Bengaluru, India to lead complex software implementations for customers, managing requirements gathering, solution design, configuration, system integration, and training. The role involves 5+ years of consulting experience, technical depth in CRM/contact center platforms, SQL/JavaScript skills, and cross-functional coordination with product and support teams.

Talkdesk seeks an Enterprise Account Executive for Healthcare & Life Sciences to develop new business within large enterprise accounts. The role requires 8+ years SaaS sales experience, strategic value-based selling, and 50%+ travel. Remote (US). CCaaS/telephony domain.

Talkdesk seeks a battle-hardened Principal Security Engineer in Portugal to lead advanced application security, penetration testing, cloud infrastructure hardening, and AI/LLM security. The role emphasizes hands-on exploit development, secure code review, remediation engineering, AI red-teaming, cloud security (AWS/GCP/Azure), and building custom security tooling and agents, with technical leadership responsibilities.

Security Engineer II (Pentesting, Incident Response & Investigations) at Talkdesk (Bengaluru, India). Role focused on penetration testing, security assessments, incident response, forensic investigations, and threat hunting. Responsibilities include manual/automated pentesting of web applications and APIs, AI-driven security assessments, incident investigation and response, and threat modeling. Requires strong application security, web technologies, and penetration testing expertise. While technical, primary function is information security rather than software engineering; Bengaluru on-site location (not US); violates remote-only preference.

Enterprise Account Executive - Financial Services at Talkdesk in Chicago, focused on new business development and account expansion within large enterprise finance customers. Responsibilities include managing full sales cycle, building relationships with strategic accounts, developing sales strategy, and hitting quarterly/annual revenue targets. Requires 8+ years outside/direct sales experience, SaaS selling expertise, CXO/senior management engagement, and 50%+ travel. CCaaS knowledge preferred.

Talkdesk seeks an Enterprise Account Executive in Germany/DACH region to generate pipeline and close 5-7 figure deals with 1000+ employee organizations. The role focuses on net-new logo acquisition, C-suite engagement, and quota achievement in enterprise software sales. Germany-based.

Senior CX Manager at Talkdesk (Charlotte) providing technical enablement and strategic account management for enterprise customers. Hybrid role bridging technical solutions and customer relationship management for contact center software.

Senior Solution Consultant, Health & Life Sciences at Talkdesk, within Professional Services. Focuses on customer implementations, Epic EHR integrations, workflow development, and consulting. Billable resource supporting health system customers. Requires 5+ years PS/consulting experience and 3+ years Epic integration expertise. San Francisco on-site position. Not core software engineering.

Talkdesk is hiring a Senior Solutions Architect for their Professional Services team. Role involves scoping customer requirements, architecting CCaaS/UCaaS solutions, creating Statements of Work, and partnering with product/engineering teams. Requires 3–5 years in Professional Services or 5+ in IT project management in SaaS. Based in Lisbon.

Talkdesk is hiring an Enterprise Account Executive for mixed industries to drive SaaS software sales to enterprise prospects, managing complex sales cycles and closing deals with senior decision-makers. The role involves 50%+ travel, quota management, and relationship-building in the Austin area. This is an enterprise sales position ($200k–$240k OTE) and not software engineering.

A Vice President, Customer Experience role at Talkdesk responsible for leading a consolidated customer success and technical account management team across North America. The position focuses on scaling customer experience, driving AI adoption, building leadership teams, maintaining executive relationships, and owning retention/expansion metrics. Based in Seattle (Bellevue) with leadership and org strategy as core functions.

Talkdesk is hiring a Partner Technical Architect in Porto to serve as technical backbone for partners, providing guidance on implementation and platform troubleshooting. Responsibilities include technical training, implementation support, partner relationship management, documentation, and product feedback gathering. This is a customer success and enablement position, not a core engineering or development role.

This is a Solutions Engineer role at Talkdesk, a cloud-based contact center software company, focused on pre-sales technical engagement with commercial and enterprise customers. Core responsibilities include conducting discovery conversations to uncover customer needs, designing solution presentations aligned to those needs, generating value propositions, scoping implementations and POCs, responding to RFIs/RFPs, and collaborating with product teams on customer feedback. Required qualifications include a B.S. in Computer Science or equivalent experience, 5+ years as a Solutions Engineer in software, VoIP/telecom, or contact center sales, and bilingual fluency in French with strong presentation and communication skills for technical and non-technical audiences. The base salary range is $135,000–$205,000 OTE with eligibility for equity and bonus/commission, plus standard benefits including uncapped PTO for exempt employees, 401(k), and 14 paid holidays annually. Talkdesk is a Gartner Magic Quadrant leader in CCaaS and has appeared on the Forbes Cloud 100 for seven consecutive years, indicating a well-funded, rapidly growing AI-focused customer experience automation company. The French-language requirement is a notable differentiator for this role and likely signals a focus on European markets or accounts.

The Sr. Partner Solutions Engineer is a senior technical leader at Talkdesk (a Gartner Magic Quadrant leader in CCaaS) responsible for enabling and co-selling with key partners including resellers, system integrators, and service providers across the US, Canada, and Latin America. Key responsibilities include designing partner technical enablement programs, providing deep expertise on Agentic AI solutions within contact centers, leading complex solution demonstrations and ecosystem integrations, and serving as the voice of partners back to product teams. You'll need 12+ years as a Partner or Pre-Sales Engineer in CCaaS/CXA, solid hands-on experience with Agentic AI and LLMs, knowledge of UC protocols (SIP, WebRTC, RTP), and excellent technical communication skills to articulate complex ideas to experienced partner audiences. The role offers a competitive OTE of $205K–$245K plus equity and bonus eligibility, uncapped PTO, and requires 35–50% travel across the assigned regions. This is a channel-focused, individual contributor position reporting directly to the VP of Partner Solution Engineering—a deal-breaker is the requirement for hands-on Agentic AI experience and UC protocol knowledge, making this unsuitable for candidates without those specific technical backgrounds.

Senior Analyst, FP&A at Talkdesk in Lisbon. This role partners cross-functionally within the technology company to support annual budgeting, quarterly forecasting, and financial analyses for strategic planning. Responsibilities include managing budget tracking, building financial models, conducting variance analysis, and reporting to senior management. Based in Lisbon; requires 3+ years of SaaS finance experience and knowledge of sales/marketing metrics.

Talkdesk seeks a CX Senior Financial Analyst for their Customer Experience organization, focused on cost management, financial modeling, and insights across bookings, revenue, and margin. The role requires 5–8+ years of FP&A experience, expertise in Excel, Power BI, PowerPivot, and ERP tools (Adaptive Planning preferred). Based in Lisbon, Portugal; not remote.

Talkdesk seeks a Senior Solution Engineer (Enterprise) in London to conduct customer discovery, design and demo solutions, scope implementations, and support RFI/RFP responses for contact center/CCaaS software. Requires 5+ years as SE in software/VoIP/telecom, strong presentation skills, and problem-solving ability.

Talkdesk seeks a Senior CX Manager to serve as technical advisor and strategic partner to enterprise customers. Role bridges customer stakeholders and Talkdesk teams, leading onboarding, technical enablement, complex feature deployments, and account management. Responsibilities include solution scope definition, executive business reviews, risk management, and change management. Requires technical depth and strong relationship-building. Location: Mexico City.