Xero jobs

Planday from Xero is hiring a Senior Onboarding Consultant to lead comprehensive onboarding and implementation for new customers using the company's workforce scheduling software. You'll own end-to-end customer engagements—particularly complex, strategic implementations—guiding customers through discovery, solution design, configuration, and go-live while managing stakeholders across operational, technical, and executive levels. Required experience includes proven SaaS onboarding or implementation work with ownership of complex customer projects, strong technical aptitude for system configuration and integrations, excellent stakeholder management across multiple audiences, and disciplined project management. Planday, headquartered in Copenhagen and acquired by Xero in 2021, serves hundreds of thousands of shift-work users globally and emphasizes flexible remote work, employee share plans, and strong work-life balance. Prior experience in workforce-intensive industries (hospitality, retail, healthcare) and technically involved implementations are highly desirable; this role demands autonomy, proactive problem-solving, and a consultative mindset to drive adoption and smooth go-lives.

Customer Experience People Lead for Melio at Xero, based in Manchester, UK. Leads a team of customer support specialists providing 24/7 support for US-based Melio customers. Responsibilities: build and develop high-performing support team, drive team performance against CSAT/QA/response time metrics, coach managers through difficult conversations, execute global CX strategy, land change projects. Requires 5+ years HR/People Operations or customer support management, track record leading teams in support environment, experience with service levels and quality targets, coaching/mentoring capability, conflict navigation. Scheduled 11:30 AM–8 PM, Monday–Friday, with UK Public Holiday coverage. UK-based role with remote work arrangement.

Head of Sales Operations - Americas at Xero, leading sales operations for US and Canada partner sales. Responsibilities include designing regional coverage models, managing Salesforce as single source of truth, incentive design, and team building. Requires 10+ years SaaS revenue operations experience. Remote across US and Canada with hybrid 'boost days' in regional offices; core function is sales operations leadership, not software engineering.

Xero seeks a Director of Product Marketing (75% hands-on, 25% leadership) at Planday to define messaging, positioning, and go-to-market strategy for workforce management software. The role requires deep customer research, competitive analysis, product positioning, content strategy, and cross-functional GTM execution. It is UK-based (London office) with remote option but explicitly UK-restricted.

Xero seeks a 12-month fixed-term Talent Acquisition Specialist in Canada (Vancouver/Toronto, hybrid) to drive end-to-end hiring for engineering and technical roles. Role involves sourcing, pipeline management, hiring events, and stakeholder partnerships—not software development. Compensation ~$121k CAD; hybrid model.

Senior TX Specialist (Talent Acquisition) at Xero is a recruitment and talent experience role focused on end-to-end hiring for tech and engineering positions. Responsibilities include sourcing, hiring events, pipeline management, and candidate experience. Based in Vancouver or Toronto with hybrid flexibility, this role is part of the People/HR function, not software engineering.

This is a Senior Machine Learning Engineer role within Xero's AI Products group, a globally distributed team of scientists, engineers, and product managers building AI infrastructure and features for millions of small business users. You'll lead the design and implementation of production AI infrastructure at scale, refactor complex systems into highly scalable distributed architectures, and mentor junior engineers while championing engineering excellence across the team. Key responsibilities include building production environments using Python, SQL, and distributed processing engines like Spark or Dask, managing cloud workloads via AWS EMR, and applying modern LLM technologies to drive product innovation. Required experience includes strong system design and Python proficiency, deep understanding of distributed processing and SQL, exceptional communication skills, and familiarity with ML frameworks like MLFlow, TensorFlow, or PyTorch plus data orchestration tools such as Airflow or Prefect. Xero offers a flexible hybrid model with modern office spaces and collaborative "boost days" across a globally distributed setup. The role emphasizes mentoring and technical leadership alongside hands-on engineering, with a notable focus on scaling AI infrastructure and implementing LLM technologies into production systems.