Revenue Operations Analyst

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InRevenue Operations Analyst page is loadedRevenue Operations AnalystApplyremote typeHybridlocationsMadison, Wisconsin, United States of Americatime typeFull timeposted onPosted 16 Days Agojob requisition idR35117Job DescriptionAn industry-leading tech company!At Zendesk, we build software that delivers the ultimate customer experience. Your favorite brands (Airbnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future!What We're Looking For:Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. What You'll Do:The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals as well as process and streamline our professional services billings. Responsibilities​:Ensure all professional and managed services are billed timely and accurately by working close with the professional services teamAssist in transitioning the professional & managed services billings process to AMER region for efficiency improvements and assist in streamlining the overall process once transitionedAdvise sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policiesEnable best practices and prepare non-standard and/or strategic deals for management reviewAdvise on nonstandard deal structures, pricing models, and commercial termsEnable sales new hires on systems navigation, engagement models and best practicesProvide ticketing support for all Sales, Billing and Provisioning related issues from both internal and external customersEnsure the billing system and invoicing reflect correct information for each customer according to contract termsDrive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, IT, and Sales management on any urgent orders or exceptionsEnsure SOX compliance by assisting and preparing monthly/quarterly close itemsSupport ad-hoc reporting and projects focusing on process improvement and automationRequirements​:Bachelor’s degree in Business or Finance2+ years of experience working with, supporting, and advising Sales and other cross-functional teamsFlexibility with schedule due to end of month/quarter demandsStrong communication and documentation skillsEnergetic, dedicated, and self-drivenAbility to work independently within a team environmentExperience with SaaS subscription billing modelUnderstanding of T&M and milestone billingFamiliarity with basic accounting concepts and principlesAnalytical skills and experience with contract management Experience working with G-Suite Sheets, Docs, and SlidesExperience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus#LI-LM5The US annualized base salary range for this position is $66,000.00-$100,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or...