Assistant Manager

All Jobs  >  Assistant Manager Apply Assistant Manager Austin, TX • Management Apply Job Type Full-time Description Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant Manager!We're looking for an Assistant Manager to support all five of our Austin locations. This unique, multi-location role is perfect for someone who enjoys variety, thrives in dynamic environments, and wants to build relationships across multiple teams. You'll partner with leaders throughout Austin, gain broad operational experience, and play a key role in shaping the employee experience across the market.Our Assistant Managers are known as our people managers and provider experience leaders. This role is responsible for hiring, onboarding, provider schedules and delivering provider reviews. Our Assistant Managers own coordination of in location training in partnership with our Department Heads and Brand Trainers. This role is also responsible for hosting quarterly department meetings and ensuring these are productive and action is followed up with afterwards.  Essential Duties and Responsibilities:Business Acumen:Support revenue growth through strategic scheduling and upholding a high quality of service for our guestSupport financial budgets and control expenses as it relates to cost of wages compared to revenue Educate team on strategies to ensure provider utilization remains at 70% or betterTrack and coach to key metrics that relate to guest retention and engagement: retail to service ratio, rebooking rates, guest retentionTeam Leadership and Development:Overseeing, managing and growth of location providers:Develop and coach Department Heads and Brand Trainers in areas of responsibility Leverage feedback from Listen 360 to coach providers in areas of success and opportunitiesPartner with Training + Education Manager to ensure monthly/ quarterly trainings are in place for all spa departments Conduct monthly and annual performance reviews for all location providers Ensure Customer Journey/ Service Cycle is being followed by each team member to build guest retention and satisfactionBuilds relationships naturally, embraces milk and honey core values, provides excellent experiencesSupport ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concernsPromote a culture of coaching and continuous feedback Talent Management:Own process for hiring and onboarding location provider team membersPartner with Department Heads and Brand Trainers to ensure an individual development plans are outlined for all new bees for the first 90 daySupport engagement and strong employee retention Partner with GM to achieve monthly hiring target Ensure hiring and onboarding on new talent is timely per standard Fostering a positive work environment, offering professional development opportunities, and maintaining open communication to ensure high employee engagement and satisfaction in partnership with the Training + Education ManagerUphold milk + honey policies in partnership with GMMeasured through eSAT, pulse survey, and retention results Employee Relations:Foster a positive and inclusive work environment, addressing employee concerns, and ensuring compliance with labor laws. Strong communicator able to set clear objectives to create an environment of accountability Highly motivational; positive and inclusive people leadermilk + honey offers the following benefits:Affordable Health, Dental and Vision plans after 30 days of employment Paid Time Off upon hire Matching 401k PlanCompany Paid Basic Life/AD&DInternal growth + mobilitym+h Monthly Spa CreditGenerous Discounts on Spa, Salon, and medSPA treatments and products (based on location...