Staff Software Engineer (Frontend)

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InStaff Software Engineer (Frontend) page is loadedStaff Software Engineer (Frontend)ApplylocationsPune, Indiatime typeFull timeposted onPosted 30+ Days Agojob requisition idR33981Job DescriptionWe’re looking for a Staff Software Engineer to be the technical leader for this team. In this role, you’ll define and drive the architecture, execution strategy, and long-term technical roadmap. You’ll lead the development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products with ease, while also empowering internal teams to integrate their solutions efficiently. If you’re passionate about building meaningful experiences, driving platform excellence, and creating extensible systems that serve both customers and internal teams, we’d love to have you on this journey.This role is based in Pune and requires you to work from office at least 3 days a week.What You’ll DoDrive Engineering Excellence & InnovationIndependently drive the system design, development, testing, and deployment of high-quality, efficient software solutions.Work across multiple core development teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers.Make high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders.Ensure code quality, maintainability, and scalability, adhering to best practices and industry standards.Contribute to the evolution of Zendesk’s architecture, helping to modernize our custom data platform while improving extensibility and performance.Develop and integrate event-driven architectures, ensuring real-time service execution tracking, automation processing, and rule-based workflow execution.Collaborate & Deliver High-Impact SolutionsWork closely with Product Managers, Designers, and Engineering Leaders to drive the execution of the technical strategy.Proactively identify and mitigate potential issues in development, testing, or delivery stages.Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.Build reusable components and code that improve development efficiency and consistency.Participate in code reviews, providing constructive feedback to maintain high engineering standards.Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance.Mentor, Guide, and Strengthen the TeamMentor, pair with, and provide deep technical guidance to senior and principal engineers to foster continuous learning and growth.Promote a learning culture within the team, ensuring equal opportunities for skill development.Conduct research and introduce best practices to enhance team efficiency and innovation.Participate in on-call rotations after an initial training period, ensuring system reliability and uptime.Lead common agile development ceremonies, contributing to process improvements.Show strategic forward-thinking and provide technical leadership to drive near-to-mid-term success (1-2 years).What We’re Looking ForRequired Qualifications12+ years of experience in frontend software engineering, with expertise in building enterprise-scale SaaS or large web applications10+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux. Experience with testing libraries such as Cypress, Jest, and React Testing Library.Deep experience working with REST APIs, designing and implementing scalable data layers.Proven ability to own, drive, and deliver complex, large-scale enterprise software solutions.Strong experience with version control tools, CI/CD pipelines, and modern development workflows.Experience leading and mentoring teams of engineers while collaborating closely with Design, Product,...