Project Role : Transition Lead
Project Role Description : Oversee and coordinate all aspects of transitioning services, teams, or processes from one state to another, with minimal disruption and alignment to organizational goals. Manage timelines, stakeholders, and deliverables across workstreams like knowledge transfer, technology, and people integration. Ensure readiness and a smooth execution.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Summary
We are seeking an experienced ServiceNow Technical Architect with deep expertise in CMDB, ITSM, Discovery, and Service Mapping to design, architect, and implement scalable ServiceNow solutions. The architect will lead technical design, ensure platform best practices, and drive CMDB health, Discovery implementation, and ITSM transformation initiatives.
Key Responsibilities
Architect and implement enterprise-scale ServiceNow solutions with a focus on CMDB, ITSM, Discovery, and Service Mapping.
Design and maintain a robust CMDB aligned with the Common Service Data Model (CSDM).
Lead Discovery implementation across on-premises, cloud, and hybrid environments.
Define CMDB governance, data lifecycle, reconciliation, identification, and data quality processes.
Design integrations with enterprise monitoring, cloud, virtualization, and asset management tools.
Provide technical leadership during solution design, development, deployment, and production support.
Ensure adherence to ServiceNow architecture standards, security, and best practices.
Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders.
Guide development teams through code reviews, design reviews, and technical mentoring.
Optimize platform performance and scalability.
Lead upgrade planning and platform modernization initiatives.
Required Skills
Core ServiceNow
ServiceNow Technical Architecture
ITSM implementation and customization
CMDB Architecture
Discovery
Service Mapping
IntegrationHub
Flow Designer
Integration Framework
Scoped Applications
UI Builder (preferred)
Platform Security
CMDB Expertise
CSDM implementation
Identification and Reconciliation Engine (IRE)
CMDB Health Dashboard
Data Manager
Data Certification
CI Class Management
Relationship Mapping
CMDB Governance
Discovery
MID Server architecture
Discovery Patterns
Horizontal Discovery
Cloud Discovery (AWS, Azure, GCP)
Network Discovery
Custom Pattern Development
Credential Management
Troubleshooting Discovery issues
ITSM
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
Technical Skills
JavaScript
Glide API
Script Includes
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
JSON/XML
LDAP
SSO
OAuth
IntegrationHub
PowerShell/Bash (preferred)
Preferred Experience
Service Mapping
Event Management
ITOM Visibility
Cloud Provisioning
IT Asset Management (ITAM)
Software Asset Management (SAM)
Asset Discovery
Operational Technology integrations
AI/GenAI capabilities within ServiceNow
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – ITSM
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Service Mapping
ServiceNow Certified Technical Architect (CTA) (preferred)
Soft Skills
Strong stakeholder management
Excellent communication and presentation skills
Solution design and architecture leadership
Team mentoring and technical coaching
Problem-solving and analytical thinking
Experience working in Agile/Scrum environments
Nice to Have
Experience with hyperscalers (AWS, Azure, GCP)
Experience with enterprise monitoring tools (Dynatrace, SolarWinds, Splunk, etc.)
Knowledge of DevOps, CI/CD, and automation
Experience with large-scale CMDB transformation programs
ITIL v4 Foundation or higher certification
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Oversee and coordinate all aspects of transitioning services, teams, or processes from one state to another, with minimal disruption and alignment to organizational goals. Manage timelines, stakeholders, and deliverables across workstreams like knowledge transfer, technology, and people integration. Ensure readiness and a smooth execution.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role Summary
We are seeking an experienced ServiceNow Technical Architect with deep expertise in CMDB, ITSM, Discovery, and Service Mapping to design, architect, and implement scalable ServiceNow solutions. The architect will lead technical design, ensure platform best practices, and drive CMDB health, Discovery implementation, and ITSM transformation initiatives.
Key Responsibilities
Architect and implement enterprise-scale ServiceNow solutions with a focus on CMDB, ITSM, Discovery, and Service Mapping.
Design and maintain a robust CMDB aligned with the Common Service Data Model (CSDM).
Lead Discovery implementation across on-premises, cloud, and hybrid environments.
Define CMDB governance, data lifecycle, reconciliation, identification, and data quality processes.
Design integrations with enterprise monitoring, cloud, virtualization, and asset management tools.
Provide technical leadership during solution design, development, deployment, and production support.
Ensure adherence to ServiceNow architecture standards, security, and best practices.
Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders.
Guide development teams through code reviews, design reviews, and technical mentoring.
Optimize platform performance and scalability.
Lead upgrade planning and platform modernization initiatives.
Required Skills
Core ServiceNow
ServiceNow Technical Architecture
ITSM implementation and customization
CMDB Architecture
Discovery
Service Mapping
IntegrationHub
Flow Designer
Integration Framework
Scoped Applications
UI Builder (preferred)
Platform Security
CMDB Expertise
CSDM implementation
Identification and Reconciliation Engine (IRE)
CMDB Health Dashboard
Data Manager
Data Certification
CI Class Management
Relationship Mapping
CMDB Governance
Discovery
MID Server architecture
Discovery Patterns
Horizontal Discovery
Cloud Discovery (AWS, Azure, GCP)
Network Discovery
Custom Pattern Development
Credential Management
Troubleshooting Discovery issues
ITSM
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
Technical Skills
JavaScript
Glide API
Script Includes
Business Rules
Client Scripts
UI Policies
REST APIs
SOAP APIs
JSON/XML
LDAP
SSO
OAuth
IntegrationHub
PowerShell/Bash (preferred)
Preferred Experience
Service Mapping
Event Management
ITOM Visibility
Cloud Provisioning
IT Asset Management (ITAM)
Software Asset Management (SAM)
Asset Discovery
Operational Technology integrations
AI/GenAI capabilities within ServiceNow
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – ITSM
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Service Mapping
ServiceNow Certified Technical Architect (CTA) (preferred)
Soft Skills
Strong stakeholder management
Excellent communication and presentation skills
Solution design and architecture leadership
Team mentoring and technical coaching
Problem-solving and analytical thinking
Experience working in Agile/Scrum environments
Nice to Have
Experience with hyperscalers (AWS, Azure, GCP)
Experience with enterprise monitoring tools (Dynatrace, SolarWinds, Splunk, etc.)
Knowledge of DevOps, CI/CD, and automation
Experience with large-scale CMDB transformation programs
ITIL v4 Foundation or higher certification
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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